Elevate Patient Financial Solutions has an exciting career opportunity available as a Patient Advocate.

This position will be based onsite at an area hospital in Oklahoma City, OK.

Remote, work from home days possible with some days being physically located onsite in an area hospital.

The full-time schedule for this position is 8am-4:30pm, Monday-Friday.

Job Summary:

The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. Working as the liaison between the patient in need, the hospital facility and government agencies.

Essential Duties and Responsibilities:

Screen uninsured hospital patients in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance.

Complete the appropriate applications and following through until approved

Detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked

Provide exceptional customer service skills at all times

Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases

Maintain assigned work queue of patient accounts

Collaborate with hospital staff, case managers, social workers, financial counselors

Answer incoming telephone calls, make out-bound calls, and track (via MPower) all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.

Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.

Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted

Request home visits as needed to acquire documentation

As per established protocols, inform the client in a timely manner of all approvals and denials of coverage

Participate in additional training requirements in an effort to stay abreast of the ever-changing rules and regulations associated with the various governmental programs

Other duties as assigned.

Qualifications and Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.

High school diploma or equivalent is preferred except where required by our client

Some college coursework preferred

Prior hospital or medical office experience is an advantage

Adaptability when dealing with constantly changing processes, computer systems and government programs

Professional experience working with state and federal programs

Critical thinking skills

Ability to maneuver throughout the hospital and patients’ rooms.

Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook

Effectively communicate both orally and written to a variety of individuals

Ability to multitask and ability to function in a fast-paced environment

Benefits:

Elevate PFS believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.

Medical, Dental & Vision Insurance

401K (100% match for the first 3% & 50% match for the next 2%)

15 days of PTO

2 Floating holidays

7 paid Holidays

Employee referral bonus program

Teamwork: We believe in teamwork and having fun together

Career Growth: Gain great experience to promote to higher roles

The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Elevate PFS is an Equal Opportunity Employer

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Pet insurance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
The Covid vaccine is required

Work Location: One location

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