SC House Calls is seeking a compassionate, professional individual that enjoys taking care of patients over the phone and in-person. We are seeking a patient advocate that will be in the office to assist with daily office tasks to service our patients, families and providers throughout the Lowcountry. This is an hourly position.

Full-time Schedule: 7 days on 7 days off. Monday - Sunday working from 7am - 7pm. (benefit: work 2 weeks out of the month!)

If you or someone that you know is interested in joining our amazing team, please apply!

For more information about SC House Calls, please visit our website at: www.schousecalls.com

GENERAL DESCRIPTION

The role of the Patient Advocate is customer service focused in meeting customers expectations in a timely manner by going above and beyond to achieve that patient needs are met timely.

AREAS OF RESPONSIBILITY

A successful Patient Advocate will be able to perform these essential duties and responsibilities. Reasonable accommodations may be made, in accordance with applicable law, to enable individuals with disabilities to perform the essential functions.

The following is a list of essential functions, which may be subject to change at any time and without notice. Management may assign new duties, reassign existing duties, and/or eliminate function(s)

• Answer incoming calls and transfer to proper personnel or take a message.

• Register new patients and manage self-referrals.

• Create patient cases and send to appropriate place.

• Schedule telehealth visits.

• Must be available during normal work hours (unless previously approved by direct supervisor). Additional hours may be required to complete normal business functions and/or projects.

• Perform other duties as requested or required, in the sole discretion of SC House Calls.

MISSION EXPECTATIONS

• Take responsibility for own work in completing tasks. Assist others so that the resources, assistance or support is provided to achieve success in their daily work.

• Communicate, endorse, and demonstrate SC House Calls’ mission, vision and values.

• Prompt and regular attendance.

• Adhere to standards of behavior, dress code including name tag and approved uniform, personnel department and company policies.

• Attend in-services and meetings on a regular basis.

• Promote a culture of outstanding customer service at all times.

• Must be available during normal work hours (unless previously approved by direct supervisor). Additional hours may be required to complete normal business functions and/or projects.

• Must possess the ability to deal tactfully with patients, employees, management, visitors, government agencies, and the general public and maintain an open-door policy for all employees.

• Must possess the ability to make independent decisions when circumstances warrant.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made, in accordance with applicable law, to enable individuals with disabilities to perform the essential functions.

• Must be able to lift, reach, bend, push, pull, use repetitive hand motions, walk and carry simultaneously.

• Must be able to withstand reaching, stooping, bending, kneeling, and crouching; walking and standing for periods of time; lifting up to fifty (50) pounds.

• Must be in good general health and demonstrate emotional stability.

QUALIFICATIONS

• Clinical experience as a certified medical assistant or higher preferred.

• Physician services and management skills experience preferred.

• A minimum of three (3) years experience in a healthcare setting preferred.

• Ability to read and communicate effectively.

• Strong written and verbal skills.

• Basic computer knowledge.

• Should demonstrate good interpersonal and communication skills under all conditions and circumstances.

• Ability to foster a cooperative work environment.

• Team player with ability to manage multiple responsibilities and demonstrate sound judgment.

• Must be able to work flexible hours.

Job Type: Full-time

Pay: $11.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Rotating weekends
• Weekend availability

COVID-19 considerations:
All employees are required to wear a mask if they are not fully vaccinated.

Application Question(s):

• What is your typing level? Beginner, Intermediate, or Advanced

Experience:

• Customer service: 2 years (Required)
• Healthcare: 1 year (Required)
• Medical office: 1 year (Preferred)
• Athena EMR: 1 year (Preferred)

Work Location: One location

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