Who We Are:
Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 12,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 60 locations to serve some of our community’s most vulnerable—and most resilient—citizens.
From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.
Bilingual, Bicultural, LGBTQIA identifying, Black, Indigenous, and People of Color are encouraged to apply.
To learn more about working at BHCHP, watch our video Please Click Here.
Job Summary:
This position will be responsible for registering new patients and creating and checking in appointments at clinic sites. This position will also be responsible for helping patients obtain copies of documentation and providing other related patient benefits assistance. The position is crucial to the accurate registration of patient insurance eligibility and submission of insurance pre-authorizations. This position will provide front desk coverage at various shelter sites throughout the city. Some evening work will be involved.

• Utilize the EPIC system to register new patients, make appointments, and check in patients in multiple clinic sites, located in shelters across the Greater Boston area
• Accurately complete and appropriately process health insurance applications, including MassHealth, for patients at various BHCHP program sites
• Work closely with the Director of Patient Finance to implement processes and procedures for ensuring correct billing processes are completed and respond to billing team in a timely manner
• Review insurance eligibility on all patients presenting for scheduled and walk-in appointments to provide patient benefits assistance and process required documentation in a timely manner
• Timely and accurate completion of applications in order to receive copies of birth certificate for patients who require them; update provider schedules and benefits information in the registration records in EPIC so that each patient’s information is accurate and current
• Create and run daily reports related to entitlement benefits programs to prevent billing errors; cover for other Benefits and clinic front-desk staff on an as needed basis

Qualifications:

• Associate’s or bachelor’s degree in a related field and/or have attained the requisite skills from prior work experience (1-2 years in a patient benefits or health insurance support capacity)
• 2 years experience in a clinical environment preferred
• Knowledge of health insurance, entitlement benefits programs and electronic medical records preferred
• Strong organizational and detail-oriented skills; strong interpersonal skills and be able to work positively with a wide range of people
• Strong computer skills; strong written language skills
• Ability to work independently
• Bi-lingual highly preferred in English and Spanish, Haitian Creole, or Portuguese

Compensation and Benefits:

• The compensation starts at $22.07 and will increase with years of experience.
• BHCHP full time employees are eligible for our competitive time off policy of 4 weeks’ vacation, health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount. In addition, eligible employees will receive yearly increases, additional annual compensation of seven thousand five hundred dollars for demonstrated bilingual proficiency and the opportunity to work with local hospitals and community health centers.

Does this amazing opportunity interest you? Then we'd love to hear from you.
As an Equal Opportunity Employer, BHCHP pledges not to discriminate against and encourages those from underrepresented and underserved backgrounds to apply, particularly Black, Indigenous, and People of Color (BIPOC), LGBTQIA identifying, first generation college students and adults without a college degree, Bilingual and Bicultural persons; and individuals from low economic backgrounds.
Covid-19 Vaccination: For the protection of our workplace and patients, BHCHP requires all staff to be fully vaccinated against Covid-19. Proof of Covid-19 vaccination(s) is required for employment. All candidates offered employment will be given details about how to demonstrate receipt of vaccination.

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Job Type: Full-time

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