Job description

Do you enjoy helping and supporting patients to live a better life? Do you want to work with a growing medical device company that helps people with chronic knee and back pain live better? If yes, look no further!

We at AposHealth® are passionate about revolutionizing health and wellness by simply helping people move better and live better. How do we do that? Our flagship solution, Apos®, is doing just that. Our footworn FDA-cleared medical device, with a 96% satisfaction rate, and over 100,000 patients treated, has helped our patients with chronic knee, lower back, and hip pain worldwide move, live, and thrive. Join our fast-growing company as we believe our work has just begun. We are looking to hire hardworking individuals looking to take the next step in their careers and feel good about making a difference in people’s lives!

Our Patient Care Coordinators are focused on ensuring patients are educated and receive treatment with professional customer care. As a coordinator, you will be calling patients reminding them of their appointments, verifying benefits, conducting adherence calls, and supporting patients through their journey for success with Apos. This position has much upward mobility within the company as we continue to grow substantially each year.

Why AposHealth

• A global company with a long-term vision and strong growth
• Extensive benefits include Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, 401-K contributions, Dependent Care, Paid Time Off.
• Fun work environment with positive company culture
• High degree of autonomy and responsibilities from day one
• Bi-weekly pay with potential for commission
• Comprehensive training and room for fast career growth
• Opportunity to change the shape and future of a health-technology leader

Roles and Responsibilities

• Use an EMR to identify, call, educate, schedule, and confirm patients for treatment
• Perform verification of benefits calls
• Manage schedule of patients across multiple clinics
• Serve as point of contact for Account Manager, physicians, and other administrative staff in day-to-day operations
• Speak with patients in Spanish and translate for clinicians during treatment
• Input and record all patient communication in a CRM system
• Suggested hours are 10am – 6pm EST

Helpful Experience/Abilities

• Fluent in Spanish
• Any experience dealing with difficult customers and working hard to provide top-level customer care
• Outgoing personality and high sales drive
• Desire to work daily managing patients and seeing their pain alleviated, including making outbound sales calls
• Empathetic and approachable personality with a desire to help patients
• Sales mentality to guide patients toward treatment
• Strong written and verbal communication ability, organizational skills, quick learning, and the initiative to work independently

We are looking forward to hearing from you. Please submit your application here, but you can move even faster and show your interest by emailing YanE (at) aposhealth.com with your resume.

Job Type: Full-time

Pay: $15.00 - $25.01 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Work setting:

• Outpatient
• Remote

Experience:

• Customer service: 1 year (Preferred)

Work Location: Remote

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