Lead Patient Services Coordinator

Ignite Your Career With CORA!

As a Lead Patient Services Coordinator at CORA, you will perform all duties as a PSC, as well as serve as a mentor to other PSCs and PSC interns, providing shadowing opportunities and support and guidance as needed. This is a full-time position.

Who We Are:

CORA Physical Therapy provides a full range of outpatient services for clients with orthopedic problems, work-related injuries, sport injuries, and neuromuscular and neurological conditions. Our community is built on the passion and experience of clinicians who embrace our commitment to Treating Everyone Right.

What You’ll Love About Us:

• Competitive Pay
• Medical, dental, vision, disability, and life insurance
• 7 paid annual holidays + PTO that grows with time
• Retirement & savings plan – 401K matching
• Career growth opportunities within CORA
• Leadership development: coaching, mentorship, and skill-building activities
• Tuition reimbursement

What You’ll Need:

• Minimum of 15 months of experience in PSC role at CORA
• High School diploma or GED required
• Previous customer service experience within the last two years required
• Proficiency with Microsoft Office Suite (Word and Excel) required
• Strong time-management and organizational skills
• Superior written and verbal communication skills
• High level of personal integrity, reliability, and honesty
• Ability to work effectively in teams and autonomously in a fast-paced environment

What You’ll Do:

• Provide other PSCs with support and guidance as needed
• Serve as a mentor to other employees at PSC level
• Serve as a mentor to PSC interns, allowing shadowing while helping assess abilities and cultural fit for our organization
• Provide communication on first visit expectations to all new patients
• Advise patients of their financial responsibility (i.e., deductible, co-pay, or co-insurance responsibility per visit)
• Answer incoming calls promptly and politely; screen calls and take/relay messages as necessary
• Verify patient insurance for outpatient therapy benefits (applicable locations only)
• Manage incoming physician referrals and prescriptions
• Provide communication on first visit expectations to all new patients
• Advise patients of their financial responsibility (i.e., deductible, co-pay, or co-insurance responsibility per visit)
• Scan patient insurance cards, ID cards, and all other pertinent paperwork to patient files
• Collect co-pay/deductible payments and provide a receipt with each transaction
• Balance daily collection of cash/checks/credit cards at the end of each day; Submit daily charges to Clinic Manager
• Maintain a tidy and welcoming appearance of waiting room, office space, and therapy gym; sanitize therapy office/gym per CDC guidelines

CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer. We are committed to building a team that represents a variety of backgrounds, experiences, and perspectives.