Work Schedule: Full Time, Monday - Friday, 7:30am - 4:30pm
Work Location: Dewberry 1917 Clinic *FREE PARKING*

Under general supervision and according to established policies and procedures, provides a variety of specialized services in support of the operations of their assigned clinic. May check in scheduled and add-on patients to the clinic, answer telephone and route calls, enter demographic, and charge data into system. Check patients out of the clinic and perform patient follow-up as necessary. May perform other clerical duties related to collection, deposit & reconciliation of clinic revenue. Provide assistance and respond to patient needs depending on clinic needs. Consistently demonstrate outstanding customer service to patients, visitors, physicians, and staff.

About UAB Medicine's Dewberry 1917 Clinic:
The 1917 Clinic is the largest HIV health care unit in Alabama and one of the country's leading HIV clinics. Its mission is to address the needs of patients, their families and significant others, doctors and scientists, and the community in responding to the urgent and unique issues surrounding HIV/AIDS.

This location includes:
1) Outpatient, dental, and research clinics
2) UAB Pharmacy
3) Magic City Wellness Center
4) A resource center for patients with computer/Internet access, a teaching kitchen, a fitness area, and more

Position Requirements:
EDUCATION AND EXPERIENCE:
Required: Position requires a high school diploma or equivalent. Two (2) years Customer Service experience required. Business Office Education or similar coursework desired. This position is responsible for handling cash as well as other types of payments and will be held accountable for following all procedures and protocol related to issuing receipts, making deposits and documenting transactions appropriately and within the required timeframes.

Must: (1) Attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management; (3) be able to perform math & bookkeeping skills; (5) possess exceptional telephone & customer service skills; and (5) be knowledgeable of English grammar & punctuation.

TRAITS & SKILLS: Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations and escalate issues as needed to concierge, manager or patient advocate staff; (10) demonstrate the quality work ethic of doing the right thing the right way; (11) maintain a customer focus and strive to satisfy the customer's perceived needs.