ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera (formerly WELL Health®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable.

Our Impact: Artera helps 500+ healthcare providers facilitate more than 1 billion messages for 40+ million patients annually.

Our award-winning culture: In 2021, Artera was named #10 on the Forbes list of America's Best Startup Employers, as well as being named one of Deloitte's Fast 500 (#133). Artera was also recognized as one of the Best Midsize Companies to Work for in Los Angeles by Built In in 2022, and has been ranked on the Inc. 5000 list of fastest-growing private companies for three consecutive years.

SUMMARY

Artera is seeking a Patient Experience Implementation Program Manager to oversee our complex implementations. You will own the implementation activity of onboarding the customer across all sites and ensuring customers achieve value from the solutions. You will own coordination with Artera stakeholders (Sales, Marketing, Technical) from planning to go-live. You will gather requirements, drive setup, and manage projects from end-to-end until successfully transitioning clients to the relationship management team.

You will partner with key customer leaders to further champion Artera's solutions across the customer enterprise. Internally, you will work collaboratively with teammates to improve internal processes and implementation methodologies. By supporting the success of our customers, you will contribute to improve the quality, outcomes, and care experience for patients.

This is an exciting role for an experienced project/program manager with a passion for both the strategic and technical aspects of improving healthcare through human-centered technology solutions.

RESPONSIBILITIES

• Manage complex customer implementation workstreams from end to end, delegating and overseeing appropriate tasks to additional team members as appropriate
• Work directly with external teams and Artera's team to develop innovative patient communication solutions that directly impact patient outcomes
• Be a subject matter expert on the Artera platform (i.e., post discharge planning, referrals management, self-rescheduling automations, API)
• Partner with Artera's Product and technical teams to ensure that Artera delivers a world-class customer experience
• Manage the successful build out, launch, and ongoing maintenance of customer-wide implementations and reporting functions
• Guide customers to achieve and document impact / ROI through the use of Artera's patient engagement platform
• Provide timely and accurate communication internally and to customers
• Be a positive, collaborative, creative member of cross-functional teams and bring a relentless commitment to delivering results
• Lead internal process improvement initiatives and be an active participant in improving implementation processes, tool and outcomes

REQUIREMENTS

• Bachelor's degree (business, technology, or healthcare related degree preferred)
• 5+ years experience in implementation project/program management in Healthcare SaaS operations and/or clinical informatics
• 5+ years clinical workflow experience or experience with healthcare data, such as healthcare claims, electronic health records and/or patient-reported data
• Excellent oral, written and presentation skills
• Self-motivated, driven individual with strong analytical and problem solving skills
• Thrives in a fast-paced, evolving environment and is able to manage multiple projects at once

BONUS

• Master's degree in Healthcare Informatics, Nursing, Health Administration or Public Health (or related degree)
• Project Management Professional certification (PMP)
• Lean Six Sigma certification
• Clinical experience (RN, RT, PT, OT, Rx, etc.)
• Experience leading clinical and/or healthcare performance improvement initiatives
• Remote work experience
• Startup experience
• Strong knowledge of value based care and population health or clinical workflows
• Experience identifying and achieving return on investment (ROI)

LOCATION

Artera is Santa Barbara, CA based and remote friendly. If you are located outside of the Santa Barbara area and located within the United States and are interested in working remotely, APPLY TODAY. #LI-Remote #BI-Remote

WORKING AT ARTERA

• Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, flexible spending accounts, company equity, voluntary benefits, 401(k) and more!
• Career development - Mentorship program, manager development cohorts, individual learning stipend.
• Generous Time Off - Company holidays, wellness days, and flexible time off.
• Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join.

SALARY RANGE

Actual base salary will depend on experience, skills, education, geographic location, and/or internal equity.

$98,000 - $143,000

Interested in learning more? Please visit our LinkedIn page or our Life at Artera Instagram (@artera_io) to hear from our employees about working at Artera.

Committed to Diversity, Equity, and Inclusion

Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Artera is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role!

We're dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.

Candidates should be aware that Artera currently maintains a policy requiring all employees (Resident, Mobile and Remote) to be fully vaccinated. New employees should be fully vaccinated by their start date. Artera is an equal opportunity employer, and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.