Hiring Now - Remote Patient Registrar (Bilingual)!!!

Job Type: Full Time/Permanent with benefits

Salary: Competitive pay

Schedule: Full Time, M-TH 10:00 AM - 7:00 PM, Saturday 9:00 AM - 2:00 PM (Mountain Time)

Work Setting: Remote

Required Qualifications:

- Bachelor's degree in health sciences, business administration, communications or relevant field

- 2 years patient intake/admissions experience in a healthcare or mental health setting required

- 1 year of Salesforce experience required

-1 year experience using contact center technology required

- Bilingual English/Spanish required

- 1 year experience working with young adults and adolescents

- Knowledge of HIPAA policies and procedures

- Proficient with Microsoft Office and Google Suite

Job Details:

- A comprehensive understanding of our company’s services, mission and vision

- Responds to all incoming inquiries from prospective clients, families, and referral sources in a compassionate, inclusive, and professional manner

- Builds trust and rapport while gathering detailed demographic information, presenting problem, and treatment history

- Identify prospective client’s needs and present our company’s individualized plan and the complimentary services

- Deliver an outstanding level of connection that reflects favorably on our program and leaves a positive lasting impression on potential clients

- Articulates program details, answers questions accordingly, resolves concerns of clients and parents in a timely manner, and involves the appropriate parties if necessary

- Identify and connect with our licensed clinicians when crisis intervention/safety assessment or HLOC is needed during the intake process

- Ensure that all prospective clients, families, and referral sources are followed up with and advanced through the admission process in a timely fashion

- Maintain relevant and accurate records for each client including treatment consents, insurance information, and detailed communication summaries

- Liaise with teammates and lateral departments to ensure effective and efficient collaboration enabling prospective clients to begin in our company’s program

- Goal oriented and motivated by increasing access and removing barriers to mental health care

- Adapts to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Education:

• Bachelor's (Required)

Experience:

• Salesforce: 1 year (Required)
• working with young adults and adolescents: 1 year (Required)
• HIPAA policies and procedures: 1 year (Required)
• Microsoft Office and Google Suite: 1 year (Required)
• working in healthcare or behavioral health: 2 years (Required)
• patient intake/admissions: 2 years (Required)

Language:

• English/Spanish (Preferred)

Work Location: One location

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