The Patient Service Coordinator (PSC) is responsible for facilitating care coordination of all patients in their caseload by placing/scheduling caregiver assignment and ensuring visit confirmation. The PSC will always provide all patients and their families with exceptional customer service.

Responsibilities:

• Assign and schedule caregivers for clients in their home or in facilities, confirm availability, and acceptance of assignments by caregivers.
• Initiate intake process, including development of a patient profile with aim to identify, understand and facilitate best patient-caregiver match
• Cases must be staffed for the following day, before logging off
• Maintain scheduling records, including visit confirmation using HHA exchange and/or Salesforce.
• Convey pertinent information to caregivers regarding their patients and notify clients and families of caregiver assignments
• Ensure all voicemail and email messages are responded to courteously, professionally, and in a timely fashion (No less than 24 hours).
• Document all calls into the appropriate systems and follow proper telephone follow-up procedures
• Work closely with clinical team and convey reported change in condition or any inquiry requiring clinical direction.
• Work closely with HR team by assisting in recruitment of ancillary/paraprofessional personnel by providing caregiver-need information.
• Process information as needed to comply with all Federal, State and City regulations, as well as all agency Policies and Procedures.
• Adhere to the terms and conditions of all contractual relationships (CHHA, LTHHCP, MLTC etc.).
• Communicates with Contract case manager/scheduler timely of any changes, missed visits and client’s concerns.
• Maintain patient and employee schedules in HHA exchange and Salesforce or any other electronic or manual scheduling system as determined by management.
• Participate in on-call service duties as requested and ensure on-call phone is answered on nights and weekends in a timely fashion, and all calls are responded to as needed.
• All referrals are accepted for care unless the proper authorization for denial has been received by DPS/Administrator.

Skills:

• HOME CARE: (Preferred)
• Spanish Speaking (Preferred)
• The ability to work independently and within a team.
• Ability to multitask and prioritize tasks and must be flexible in an extremely fast-paced environment, yet stay organized
• Optimistic, energetic, outgoing with great energy.
• Strong interpersonal communication skills - with internal and external clients
• Excellent customer service, having empathy and patience in working for the elderly population

Benefits:

• Health Insurance, Dental & Vision Insurance
• Flexible Spending Account
• PTO (Vacation, Sick and Personal Time Off)
• Employee Discount Program
• Paid Holidays and Lunch Break

Link Home Care embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Our employees receive a competitive salary and benefits package. While we sincerely appreciate all applications, only candidates we feel would best be suited for this position will be contacted.

The salary range for this position is $20- $25/ hour, commensurate with experience.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• Office

Ability to commute/relocate:

• South Ozone Park, NY: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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