Patient Service Coordinator I Job at Johns Hopkins Home Care Group
Patient Service Coordinator I
Requisition #: 614593
Location: Johns Hopkins Home Care Group, Baltimore, MD 21224
Category: Non-Clinical Professional
Work Shift: Day Shift
Work Week: Full Time
Weekend Work Required: Yes
Date Posted: Dec. 7, 2022
When you join Johns Hopkins Home Care Group you join a culture that values working collaboratively with others who are at the top of their discipline. Johns Hopkins Home Care Group's mission to provide integrated and high quality, individualized care to patients and families in the home and community has never been more important.
Job Description:
Ensure timely coordination of patient services. Ability to process more advanced orders - articulating coverage, plan of care, and service expectations. Ability to assess and navigate more complete inquiries. Detail oriented and resource to team for guidance in evaluating most appropriate method of dispensing. Demonstrate excellent service during every interaction. Collaboratively work with team to further promote home based product offerings and services. Ability to complete service recovery and de-escalation. Ability to maintain a positive culture; assist with team building; engagement and promote service levels within call center.
Work Shift:
- Four (4) days 9:30am - 6pm and Weekend rotation 8:30am - 5pm
Education:
- H.S. diploma or equivalent
- Post high school education or training, preferred
Knowledge:
- Intermediate/advanced - 1 year experience call center, required
- Advanced medical terminology related to homecare industry
- Advanced - Customer service principals and service expectations
Work Experience:
- Two (2) years of experience working in a call center is preferred
- Two (2) years of customer service experience in a health environment is preferred
- Experience working in a medical environment - familiarity with durable medical equipment, preferred
Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
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