Internal Job Title: Patient Service Representative

Business Unit: Putnam Surgical Specialties

Reports To: Practice Manager

Exemption Status: Non-Exempt

Shift: Monday – Friday, 8:30am – 5:00pm

Status: Full-time, benefit eligible

Scope of Responsibility: The Patient Service Representative will assist patients in obtaining services, understanding policies, and making health care decisions.

Supervision: No direct or indirect supervisory responsibilities

Job Summary: Greets patients, organizes patient files, and moves patients through a pre-determined schedule of appointments at a physician's office.

Job Duties/Responsibilities:

• Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members
• Efficiently conducts check-in, check-out, and rescheduling procedures
• Verifies insurance coverage
• Collect copays and balances at time of appointment
• Answers, triages, and appropriately routes incoming calls
• Explains office policies, insurance coverage, and services available to patients
• Schedules appointments for the physicians and physician assistant to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms. Prepares a daily schedule of examinations for each provider
• Accurately enters all patient demographic, billing, and insurance information in the clinic’s electronic medical record
• Receives, reviews, and distributes documentation to appropriate staff members in a timely manner
• Reviews patient schedule for following day and verifies all necessary paperwork is on file. Follows up with patients for any missing documentation
• Follows established protocols for opening and closing office
• Performs other duties as assigned

Education Experience: HS Graduate or Equivalent

Years of Related Experience: None

License/Certificate Required: No

Driver's License Required: Yes

Travel Requirements: >25%

Age Requirement: 18+

Job Requirements:

• Accurate data entry
• Ability to multi-task
• Excellent organizational and time management skills
• Strong attention to detail
• Ability to work well with a rural health/diverse population.
• Well-rounded personality with a patient-first mindset
• Ability to work in a fast-paced environment
• Ability to work with integrity, professionalism, and confidentiality
• Abides by all hospital policies and procedures
• Abides by HIPAA (Health Information Portability and Accountability Act) guidelines

Preferred Skills:

• Knowledge of medical terminology
• Familiarity with Allscripts, Epic, CPSI
• Exceptional customer service skills
• Knowledge of Medicare, Medicaid, and other insurances