Patient Service Representative

Williamston, SC

Clemson Eye, an affiliate of Eye Health America, is a growing, multi-specialty ophthalmology practice. Our focus is on excellence in patient care and creating an exceptional customer/patient experience. We are always seeking exceptional people who aren't just searching for a job but looking to make a difference.Hours vary depending on doctors’ schedules; Must be available between 7:15 AM-5:45 PM Monday-Friday. Opening and closing rotate. May need to travel to other offices.

Job Summary:

• Primarily responsible for front office processes. The successful candidate must be a person with an optimistic outlook on life and have excellent interpersonal skills.

Education and Experience:

• High school diploma or equivalent. Further education is preferred.
• Prefer at least one-year experience in eye care, or the medical environment

Essential Skills and Abilities:

• Well organized with attention to detail and prioritize tasks well
• Motivation to succeed.
• Maintain a positive, upbeat attitude and ability to work as a team member and maintain positive working relationships.
• Excellent customer service and communication skills both verbal and written
• Ability to resolve conflict, problem-solve, and make critical decisions
• Ability to read, understand and follow oral and written instructions
• Ability to manage multiple tasks simultaneously in a fast-paced environment.

Job Responsibilities:

• Treat patients with respect, empathetic with patients’ needs and concerns
• Checks patients in, greeting everyone in a pleasant and professional manner.
• Tracks patients in the reception area and communicate with them, as needed.
• Stocks and keeps reception area neat and refreshments maintained
• Scans patient’s insurance cards and driver's license.
• Represents the practice professionally
• Presents and collects fees, posts payments make the next appointment.
• Places telephone calls to no-show appointments; reschedules as needed.
• Places charts in the bin for specific physicians or technicians.
• Monitors accounts that are past due and collects at checkout.
• Marks the arrival time of patients in the office and makes sure that patients are seen on time.
• Maintains own cash drawer and is responsible for balancing daily with payments posted and credit cards processed.
• Maintain a clean and orderly computer area.
• Follows up on all details in a timely and complete manner
• Evaluates chart data to verify all information has been received, completed, and signatures obtained.
• Enters all new patient demographic information into the computer.
• Ensures that proper authorization or referral is collected from the patient.
• Ensure compliance with all HIPAA, State, and Federal regulations
• Assists other front office personnel as needed
• Performs other duties as required.