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Patient Services Representative Job at MU Health Care

MU Health Care Columbia, MO 65212

$13.91 - $21.18 an hour

Job Information

  • Date Posted
    2023-05-16
  • Location
    Columbia, MO 65212
  • Job Title
    Patient Services Representative
  • Gender
    Both
  • Offered Salary
    $13.91 - $21.18 an hour

PATIENT SERVICE REPRESENTATIVE - BOONVILLE FAMILY MEDICINE

  • 23001796
Job : Administrative/Clerical/Professional
Primary Location : Columbia
Schedule : Full-time
Shift : Day Job
Unposting Date : Ongoing
Description


Shift: Monday - Friday, 8a - 5p
Work Location: Boonville Family Medicine
Salary: $13.91 - $21.18/hour - Final salary based on experience

Job Summary
To perform complex/multiple clerical support functions within hospital, outpatient clinics, urgent care, and quick-care clinics.

Detailed Description
Collaborate with patients, families and/or staff in handling and resolving problems that may occur during the course of visit.
Communicate any expected delays to patient and ancillary service departments.
Greet, escort, and answer phone system, handle and/or direct calls to appropriate area, and place calls as requested by supervisor. Use excellent guest relations skills in all interactions with patients, visitors and staff.
Maintain the general appearance of the waiting room, reception area, and offices; straighten magazines, chairs and other light furniture. Maintain working knowledge of all office equipment, fax, copiers, phones, etc.
Request, prepare and ensure the completeness of the patient medical record and physician orders.
Understand and subscribes to the Culture of Yes to Care, Deliver, Innovate, and Serve our patients.
Validate patient demographics, insurance, pre-certification, prior authorization, referrals; accurately manage copay collections; prepare accurate billing documents utilizing knowledge of ICD-9, CPT-4 coding, and managed care plans; obtain signatures; process hold bills.
Patient check-in, check-out, batching, scheduling, bumping, cancelling, and no-showing appointments; maintain bed control; conduct bedside patient interview; effectively utilize computer applications such as IDX/GE, PCS, Cerner, etc.
Depending upon the location and assigned area of responsibility, the following duties may apply:
Prepare patients for examinations including taking and recording vital signs, printing medication lists, and other tasks.
Perform Point of Care (POC) testing on patients, maintain POC equipment and supplies, and maintain equipment/controls.
May complete unit/department specific duties and expectations as outlined in department documents.

Qualifications


High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
Six (6) months of experience with frontline customer service and guest relations duties and skills.

Preferred Qualifications:
Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred.
Additional license/certification requirements as determined by the hiring department.

Physical Demands
The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and may require ambulating, remaining in a stationary position and positioning self to reach and/or move objects above the shoulders and below the knees. The employee may frequently lift and/or move objects up to 10 lbs. and occasionally move objects up to 25 lbs.
This role may also routinely come into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required.


We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.



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