Patient Services Representative-Call Center Job at Morehouse School Of Medicine
Under general supervision answers incoming calls from customers to schedule appointments, answer questions, troubleshoot problems, and provide information. Obtains all pertinent information from callers to assist in ensuring a positive experience over the phone and for a smooth and efficient visit to the clinic.
Duties may include but are not limited to:
- Perform patient scheduling, registration, messaging, and customer service duties.
- Verify patient demographics and insurance coverage, data entry.
- Identify and escalate priority issues.
- Route calls to appropriate resource.
- Follow up on customer calls where necessary.
- Document all call information according to standard operating procedures.
Minimum Qualifications
Education:
2 years of college or an Associate Degree
Experience:
2 years of customer services experience. In lieu of education requirements, experience may be substituted on a year for year basis.
Skills:
Strong communication skills, both verbal and written
Advanced trouble shooting skills
Computer literacy
Phone skills, including familiarity with complex or multi-line phone systems
Knowledge of medical terminology
Customer service orientation
Preferred Qualifications
Electronic Medical Record(EMR) experience, preferably Epic.
Job Type: Full-time
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