Patient Services Support Representative Job at Sonora Quest Laboratories
Primary City/State:
Phoenix, Arizona
Department Name:
Call Center SQL-Ref Lab
Work Shift:
Day
Job Category:
Administrative Services
This customer service, call center type patient service position will assist with incoming patient inquiries to assist them with our lab patient needs. Strong computer and customer service skills are needed for this role.
POSITION SUMMARY
This position is responsible for providing customer service for referral sources needing durable medical equipment. This position works on order processing from start to finish. Provides support with Customer Care Specialist and Dispatchers to help assure efficient delivery of equipment, supplies and services to patients and customers.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge. Requires literacy and basic math skills.
Must possess excellent organizational and interpersonal skills
Must be proficient with commonly use office software products and possess the ability to learn new software applications.
PREFERRED QUALIFICATIONS
This position is responsible for providing customer service for referral sources needing durable medical equipment. This position works on order processing from start to finish. Provides support with Customer Care Specialist and Dispatchers to help assure efficient delivery of equipment, supplies and services to patients and customers.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge. Requires literacy and basic math skills.
Must possess excellent organizational and interpersonal skills
Must be proficient with commonly use office software products and possess the ability to learn new software applications.
PREFERRED QUALIFICATIONS
Previous experience in customer service or familiarity with home medical equipment is preferred.
Additional related education and/or experience preferred.
DATE APPROVED 04/08/2018
EOE/Female/Minority/Disability/Veterans
Our organization supports a drug-free work environment.
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