Azul Vision is the largest eye care practice in Orange County, Inland Empire, and the Los Angeles area, with Twenty-Five locations and our newest location is Palm Desert to serve you conveniently and comfortably. Our world-class eye doctors are experts in all aspects of eye care as well as leading specialists in vision correction, cataract surgery, and laser eye surgery. We offer everything from cataract removal to cosmetic procedures such as eyelid surgery. You can rest assured you will receive cutting-edge treatment in a comfortable, friendly, and high-tech environment.

The Patient Support Representative is responsible for providing exceptional customer service and the preparation of documents to ensure patient satisfaction and professionalism and smooth clinic flow. Assist with telephones including scheduling/rescheduling appointments. Posting all monies collected at the Front Desk to patient accounts as well as balancing all monies, credit card transactions and checks at the close of business.

KEY RESPONSIBILITIES:

• Greet patients upon arrival
• Answer phone by 3rd ring
• Check-in patients
  • Verify all information is correct in demographics for all patients
  • Obtain/ scan insurance and identification cards
  • Make sure all authorizations are put in system
  • Process new patient information packets
  • Add PCPs to all patients' charts
  • Post monies/batch reconciliation
  • Put up fee tickets promptly
  • Communicate with the staff and patients regarding wait times/ delays in clinic
• Scanning in documents (outside medical records/ consents/ all pertinent information)
• Appointment confirmations
• Appointment reschedule when needed
• Request authorizations
• Review the schedule to ensure all requested testing appointments have been kept
• Insurance verification / Eligibility (HMO, PPO, and Vision Plans)
  • Review scheduled/ insurance verification for and reschedule any ineligible patients
  • Review the schedule to ensure all required authorizations are obtained
• Checking incoming and outgoing fax status
• Ensure all Medical records request get to the correct department for processing
• Maintain a clean work/ waiting area, restock business cards for all doctors
• Take messages to send tasks to technicians when needed
• Check out patients,

• Make sure all doctor's orders are complete
• Verify that correct insurance has been added to encounter
• Ask patient if all questions have been answered and they understand their diagnosis and plan before leaving
• Ask patient if all questions have been answered and they understand their diagnosis and plan before leaving
• Offer dark glasses for dilated patients

• Hand out surveys/Yelp cards

EXPERIENCE:

Minimum:

• High School Diploma (or its equivalent)
• 2 years of experience in the medical field front office
• Experience working with the public.

Preferred:

• Over 2 years and up to and including 5 years of experience.
• Experience in medical reception and customer service.

KNOWLEDGE, SKILLS, ABILITIES:

• Computer literate.
• Ability to type 25 wpm.
• Working knowledge of general office duties.
• Working knowledge of contracted insurance plans.
• Good verbal and written communication skills.
• Good telephone skills.
• Customer service oriented.
• Task-oriented.
• Ability to work in a fast-paced environment.

REQUIREMENT:

• Full COVID-19 vaccination is an essential requirement of this role. Azul Vision will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
• Azul Vision requires all new hires and employees to report their COVID-19 vaccination status
• Employees must comply with any state and local masking orders. In addition, when in an Azul building, employees are required to always wear a mask.
• Or approved exception