Purpose of the Position: As a Payment Solutions Representative you will notify consumers of delinquent accounts via telephone. You will keep records of collections and the status of accounts. You will be responsible for meeting the goals and objectives of calls per hour and revenue goals. You must be a customer service-oriented team player with collections experience, a client service attitude, and a strong work ethic. You must be able to adapt to a fast-paced environment with energy, enthusiasm, drive, and determination. Excellent communication, listening, and negotiation skills are essential for this position. You must be dedicated, goal-oriented, and able to communicate with customers in an understanding and sympathetic manner to motivate and help consumers make plans to pay back their debt.
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*Key Responsibilities: *

• Must deliver a great customer experience when speaking to customers with past due accounts
• Detailed note-taker to capture consumer conversation and payment arrangements
• Strong telephone negotiation skills to help customers correct payment delinquencies
• Strong ability to evaluate Consumer's financial situation and make helpful suggestions to resolve account
• Ability to consistently achieve or exceed monthly collection goals with a proven track record within the industry.
• Ability to prioritize and manage multiple responsibilities
• Accurately comply with company guidelines and procedures
• Work as an individual contributor and as part of the team to achieve business/organizational goals

Required Education:

• Bachelors degree or some college preferred
• Minimum 2 years of collection experience

Skills & Abilities:

• Relevant work experience in sales or customer service a plus
• Excellent and professional communication skills, verbal (speaking as well as listening) and written
• Must be computer proficient and have experience working with and learning multiple systems
• Skilled in basic mathematics
• Must be punctual and dependable
• Bilingual English/Spanish skills a plus in certain areas
• Intermediate knowledge of MS Office and general computer navigation.
• Strong negotiation skills with the ability to close a sale.
• Ability to multi-task and prioritize.
• Ability to follow protocol, policies, and procedures.
• Acts with integrity, maintains confidentiality, interacts with others professionally and respectfully, promotes harmony in the workplace.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

Location: 14425 College BLVD. Suite 170, Lenexa, KS 66215

Location: 14425 College BLVD. Suite 170, Lenexa, KS 66215

Job Type: Full-time

Pay: $17.00 - $21.21 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Lenexa, KS 66215: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• For this position you must be able to commit to a 4-week training schedule of 9a - 6p CST. Even in cases of emergency this 4-week training cannot be waived, changed or adjusted. Are you able to meet this commitment?
• Are you able to work, onsite at this location? Remote work is not available.
• Once training is complete you will need to commit to a work schedule of M-Th 11a - 8p, & Friday 9a - 6p CST. These shift times are non-negotiable and ULPS does have an attendance policy that all employees must adhere to. There is a shift bid every 6 months, based on performance and attendance and the bid process is the only opportunity to change shifts. Are you able to meet this commitment?

Once training is complete you will need to commit to a work schedule of M-Th 11a - 8p, & Friday 9a - 6p CST. These shift times are non-negotiable and ULPS does have an attendance policy that all employees must adhere to. There is a shift bid every 6 months, based on performance and attendance and the bid process is the only opportunity to change shifts. Are you able to meet this commitment?

Education:

• High school or equivalent (Required)

Work Location: One location

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