Payment Operations Specialist

We're looking for more Payment Operations Specialists to join our growing Payment Operations team in Austin, Texas! If you've got previous payments or finance experience and you're interested in joining one of the fastest growing FinTech companies, read on!

This is a unique opportunity – in the team that actually moves the money around the world – to work closely with product developers, customer support teams, treasuries, banking partners and more in our cross-border Payment Operations teams, helping millions more potential customers save money by using Wise!

You'll receive a competitive package including a starting salary of $26.50-$31.00 per hour + Restricted Stock Units (RSUs) in a profitable company + best in class benefits! (more info below )

The projected start date for this role is March 13, 2023. This is a hybrid position located in Austin, Texas and NOT fully remote.

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world's first platform to offer true multi-currency banking. In this role, you'll add to that mission by:

• Keep an eye on the payments' engine and solve payment-related problems
• Together with your team build solid ownership of operational processes
• Develop strong relationships with internal and external partners
• Drive operational excellence, while maintaining sufficient controls and assessing and mitigating operational risks
• Help translate customer needs into plans and support these with analysis
• Drive improvements to our product and work processes to become more efficient

This role will give you the opportunity to:

• Make an Impact - You'll help to identify and automate manual processes that complicate our customers' lives, while increasing the efficiency of the whole operations organization, driving us towards Mission Zero!
• Challenge Yourself - You'll be working with teams that face big challenges. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring!
• Inspire Teams - You'll fuel this revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you'll use to work with product development engineers and other operational teams to help solve our customer's problems!
• Work Globally - We're 4,000+ Wisers with 90+ nationalities located in offices from Tampa to Australia, and much like our product, we operate without borders across teams and locations. We get it done!

A bit about you:

• You're fluent in English and have excellent verbal and written skills - any additional languages are welcome, particularly Portuguese or Spanish!
• You have relevant experience working in payments, finance, operations, or accounting, an added bonus if in a startup or the FinTech industry - this is not a customer-facing position, we're looking for people with experience making things tick in the background in highly detail-oriented positions
• You place the customer experience first and you make no compromise on this
• You're accurate and pay attention to detail, and you enjoy owning your work and taking charge on projects when needed
• You're a clear and honest communicator, persuasive and adaptive to different audiences
• You're comfortable with feedback and being part of a team where ideas are shared and openness is valued
• You're proactive and a great relationship builder
• You are flexible with your work hours. We aim to help our global customers any time they need it, occasionally during weekends and holidays
• Must already be legally authorized to work in the US, we cannot support Visas for this role

Some extra skills that would be awesome:

• You have relevant experience working in operations or led cross functional projects that drive efficiency and scaling of manual work
• You know how to use data to prioritize tasks that have the most impact to customers
• You're technically inclined. You can learn new software and systems quickly and have a basic understanding of SQL, Python, or other languages

Key benefits:

• $26.50-$31.00 per hour starting salary, based on experience
• RSU's in a rapidly growing company
• An annual self-development budget
• Medical, dental, & vision insurance – including HSA and FSA options
  
• Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program
• Hybrid working model – a mix of working from home and from the office
• ✈️ Wisers can work remotely for 90 days a year. By 'remote' we don't just mean from home, but from wherever in the world you choose to
• ️ 25 days PTO, 15 sick days, 11 holidays, 5 compassionate leave days, 3 paid "Me" days and a paid volunteer day, annually
• ️ A paid 6-week sabbatical leave after four years
• 18-weeks of paid parental leave, after a year with us
• 401k with up to a 4% employer match
• Find out more about our benefits in our Austin office

We're people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you're passionate about learning new things and keen to join our mission, you'll fit right in.

And because we believe that diverse teams build better products, we'd especially love to hear from you if you're from an under-represented demographic.

#LI-Hybrid