Unlock your potential for professional development! We are hiring a Provider Credentialing and PBX Clerk (Full time/Days -M-F, 7:00 AM - 3:30 PM) to join our Patient Access Services team!

Located in northwest Arizona, Kingman has a mild climate with stunning Arizona sunsets! In the shadows of beautiful mountain ranges and nearby lakes, Kingman is an outdoor enthusiasts' paradise with abundant sunshine and is a great community to live, work and play!

Position Purpose

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision of providing the region’s best clinical care and patient service through an environment that fosters respect for others and pride in performance

Benefits (Full Time Employees) We offer you an excellent total compensation package, including a competitive salary, comprehensive benefits, and growth opportunities:

• Exceptional Colleagues
• Join us and you'll be a part of a culture where we support each other and celebrate what makes each of us a special person as we work together with integrity, compassion, teamwork, respect, and accountability.
• Our leaders demonstrate their commitment by gathering feedback, supporting, and empowering team members to do their best work through regular leadership rounding.
• Health and Well-Being
• Medical, Dental, Vision, Employer Paid HSA for HDHP participants, Robust Wellness and Employee Assistance Program, Employer Paid Group Life, Short & Long-Term Disability
• Generous Paid Leave Accruals
• 403b Pension Plan with Employer Contributions
• Employee Recognition Programs, Employee Discounts, and Employee Referral Bonus Program
• Employee Identity Theft Protection
• On-site daycare exclusive to our employees’ children of all ages
• Employer Paid Employee Wellness Center Membership with fitness classes, personal training, indoor pool, racquetball, and basketball courts
• Career Growth and Development
• Tuition Reimbursement/Scholarships for full-time employees
• As a not-for-profit organization, our employees who have qualified student loans may be eligible for the Public Service Loan Forgiveness program
• So much more!

Key Responsibilities [List of material responsibilities and essentials duties which must be completed in achieving the objectives of the position]

• Greets individuals over the PBX in a professional, caring and courteous manner. · Provides receptionist service over the PBX, and direct calls to the appropriate department or person in a professional manner. · Adheres to all hospital and department policies, procedures and goals. · General office functions as assigned to support the department efficiency. · Provides excellent customer service and adheres to the Behavioral Expectations Agreement. · Responds to inquiries quickly and appropriately in a manner that addresses the needs of the person who is inquiring. · Identifies department and self when answering the telephone. · Able to handle heavy phone volumes. · All calls are answered in a timely manner. · Scans charts on discharged patients, ER treat and releases, outpatients on a daily basis to assist the department. · Ensures that insurance cards, orders and other admission documents are complete and copied as needed for scanning. · Ensures the admissions documents are scanned and perform Quality Assurance audits on your scanned documents prior to destroying. · Performs audits on accounts scanned in EMR. Audits for photo identifications, insurance cards and other admission documents to ensure documents are scanned appropriately. If any discrepancies alert department manager or supervisor. · Consistently demonstrates the ability to assess a situation from a variety of perspectives, considers alternatives and chooses the most appropriate course of action. · Consistently demonstrates a willingness to assist co-workers in a courteous manner to support department efficiency. · Always performs and communicates in a highly professional manner. · Demonstrates enthusiasm and self-motivation in performing job duties. · Performs other duties as assigned.

Qualifications [Statements regarding minimum educational and experience qualifications, required proficiencies with specialized knowledge, computer proficiencies, military service, required certifications, etc.]

Excellent customer service skills. · Ability to communicate effectively with others.

• Education: High school diploma or equivalent
• Experience: Minimum of one year in an office setting with customer interactions

Preferences [Preferred attributes for the position which are not absolutely required in the minimum qualifications (i.e., multilingual, master’s degree)] Experience: Experience in a healthcare setting or related industry.

Special Position Requirements[Optional section: any travel, security, risk, hazard, or related special conditions which apply to the position]

Exposure Categories: Category II: Expected duties have possible, but not routine, potential for exposure to blood, body fluids or tissues

Work Requirements [Optional section: work requirements for physical or other important issues which relate to the job]

Ability to work evenings, nights and weekends as necessary to meet operational objectives. · Position requires sedentary work, occasionally carrying small objects short distances. · Must be able to sit at a terminal for up to seven (7) hours daily. · Must be able to bend, stoop and reach for files and supplies. · Must be able to get up from chair regularly to get paperwork. · Must be able to handle up to 100 telephone or interpersonal contact daily, and accommodate occasional anger/frustration on the part of the patients. · Must be able to distinguish phone rings and callers voices against regular background noise and conversation · Must be able to distinguish security alarms and radio conversation against background noise and conversation.

Apply Now

When incredible people and incredible facilities like ours join together, incredible things happen. If you want to be a part of an incredible team that is dedicated to delivering the highest quality in patient care, we invite you to explore this opportunity with KRMC and apply online today.

Facility Profile

Kingman Regional Medical Center is the largest healthcare provider and the only remaining not-for-profit hospital in Mohave County, Arizona. As a 235-bed multi-campus healthcare system, our medical center includes more than 1,800 employees, 280 physicians/allied health professionals, and 250 volunteers. Kingman Regional Medical Center is recognized as an innovator in rural healthcare, a teaching hospital and a member of the Mayo Clinic Care Network. We provide a full-continuum of highly-technical and specialized medical services to meet the healthcare needs of our community.