Spencer Savings Bank is one of the strongest community banks in New Jersey! With over $4 billion in asset size and 26 financial centers, Spencer continues to thrive and proudly services the tri-state area. In order to accomplish our goals, we need top talent like you! The Bank offers competitive compensation, comprehensive benefits, and opportunities for career growth.

We have a great opportunity to join the Financial Center as a Financial Center Service Representative based in Cliffside Park, NJ!

BASIC FUNCTION

The Financial Center Service Representative (FCSR) III responsibilities may vary day to day based on the work that needs to be done in the branch that day. Responsibilities include responding to customers’ needs by processing a variety of financial transactions including but not limited to check cashing, withdrawals, deposits, and loan payments and/or greeting customers, performing customer needs assessment (profiling), opening accounts, cross selling, tele-consulting, developing relationships thru a book of business, and servicing accounts. The FCSR III may also research and resolve account issues or customer inquiries, promotes organizational products and services by referring current or prospective customers to other departments within the organization.
This position is responsible for managing and balancing cash drawers well as meeting sales expectations, which include deposit, loan and revenue generating referrals. Responsibilities may also include assisting the Financial Center supervisor with the teller line and end of day functions and preparing daily paperwork according to branch procedures. Works under general supervision.

MAJOR RESPONSIBILITIES

• Operates a teller window to process all types of banking transactions including deposits, withdrawals, payments, buy/sell cash and cashier’s checks
• Operates at the platform to open accounts and resolve customer service issues
• Responsible for providing a consistent extraordinary client experience by executing on Spencer’s customer service behaviors
• Researches and resolves all transaction errors that occur and engages management support when needed
• Executes the internal sales process by engaging the customer in conversation during the customer platform interaction to identify needs and recommends appropriate products and services
• Engages customer in conversation during the customer transaction to identify needs and refers them to the platform when working at the teller window
• Operates within the confines of the bank’s compliance and operational policy and procedures
• Diligently completes all necessary paperwork such as CTRs, SARs etc… accurately and in a timely manner
• Assists AFCM with end-of-day branch proof tasks including ATM and Vault
• Participates in internal and external branch events as well as local community events
• Must be able to work a flexible hourly schedule as requested
• May be asked to travel & work at other branches in the network
• Presents a professional image
• Provides access to safe deposit boxes
• Opens and/or closes branch with management
• Perform other duties as required

JOB REQUIREMENTS

Education:

High school diploma or GED

Experience:

• Minimum of 2 years bank teller and/or platform experience preferred

As Spencer continues to grow, we are always seeking talented individuals to join our team. Please visit our Career site to view current job opportunities: www.spencersavings.com/careers

Inclusiveness

At Spencer Savings Bank, we are committed to fostering a diverse, equitable and inclusive environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve and creating an environment where every employee has the opportunity to reach their potential.

Equal Employment Opportunity (EEO)

Spencer Savings Bank provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Cliffside Park, NJ: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your expected salary?

Experience:

• Cash handling: 2 years (Required)
• Banking: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: In person

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