Job Title: General Merchandise/Health and Beauty Care Lead

Position Summary:

Plan and manage the General Merchandise/Health and Beauty Care Department to promote sales, achieve profit margins and labor goals. Contribute toward providing a positive shopping experience for the customer. Provide effective training, development and work direction for department associates. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items.
• Effectively communicate with customers and respond to questions and requests in a timely manner.
• Determine priorities and develop daily/weekly work plans based on sales projections and budgeted labor goals; adjust labor to meet anticipated customer volume
• Operate equipment (box cutter, cart, fork lift and calculator) according to company guidelines.
• Communicate with store director concerning department’s ongoing status.
• Implement/maintain coordinated, aggressive and creative merchandising plans.
• Monitor mix of demand and profit items, shelf allocation, variety, movement and stock levels to order, merchandise and meet sales/gross profit goals; collaborate with vendors on space allocation, displays, deal buying, and follow through on product quality issues and credits.
• Ensure product quality, presentation and rotation; assist with stocking/building displays.
• Supervise, coach and train associates; communicate tasks/priorities; follow up to ensure task completion and adherence to store/department policies/procedures; recommend and administer corrective action.
• Manage receiving, invoicing, pricing, shrink control and inventory to ensure proper product control/meet profit goals; ensure proper product handling
• Process invoices; verify credit and transfer slips accuracy and the purchase journal against receiving records.
• Collaborate with the Pricing department to ensure accurate pricing/signage; monitor price-sensitive items.
• Conduct/ensure probationary and regular performance reviews are completed.
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify/correct unsafe conditions and notify store management; follow all store/department policies and procedures.
• Physical demands include, but are not limited to, frequently reaching, squatting, kneeling, stooping/bending, walking, standing, turning, lifting/carrying objects 5 to 25 lbs., pushing/pulling objects 50 to 200 lbs.; occasionally crawl, climb ladders, walk on uneven ground and lift/carry objects up to 50 lbs.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

• Effective interpersonal, leadership, communication and customer service skills
• Friendly, approachable and outgoing demeanor/team player
• Sound judgement/decision making skills
• Ability to read/interpret documents and good math skills

Desired Previous Education:

• High school diploma or equivalent

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Ability to commute/relocate:

• Menomonee Falls, WI 53051: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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