• Direct Management of the American Canyon Plant, in line with the long-term business strategic objectives and delivering on short-term performance expectations (safety, operations, inventories, quality & service, profitability)
• Leading the Customer Service and Distribution activities of Amcor Capsules in North America, rolling out a “One Face to Customer” approach between the Amcor St Cesaire and the Amcor American Canyon plants & operations, driving a customer-centric culture, building customer loyalty, taking ownership of customer expectations, and providing innovative service solutions.

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  On top of safety/environmental responsibility the nature of the role involves applying leadership and management skills in the areas of customer service/commercial excellence, operational performance and innovation to ensure delivery of the key financial and other targets for the Plant.
• The scope of the role includes all operational activities associated with the management of the Plant in close co-operation with the BU operational management team.
• Additionally, it will include the management of the Customer Service teams based in Amcor Saint Cesaire (Canada) on the top of the American Canyon teams, as well as the management of the whole distribution network in North America. With such “One Face to Customer” approach, objectives are to foster a customer-centric service organization, balancing well a premium customer experience and the internal Amcor operational constraints, as well as to make Amcor Capsules distribution in North America efficient and highly performing in terms of overall distribution cost and inventories management.

Relationships

• Responsible and accountable to drive and deliver the overall people and performance leadership for the plant as head of the site management team.
• Lead the evolution of the site to continuously increase performance, efficiency and profitability.
• Drive Safety and Outperformance culture.
• Change management as a systematic approach to dealing with the transition or transformation of an organization's goals, processes or technologies to implement strategies for effecting change, controlling change and helping people to adapt to change.
• Partner with Operations/Supply Chain & Service matters to review schedules, anticipate and mitigate potential issues and collaborate on meeting customer expectations having a strong customer-centricity approach.
• Assist in implementation and monitoring of customer Vendor Managed inventory programs, forecasting and demand planning
• Partner with Sales to efficiently ramp-up new Customers/ new products and to develop joint efforts to pro-actively grow existing Customers
• Responsible to build customer loyalty by proactively managing the customer’s experience, taking ownership of customer expectations, providing innovative service solutions, and maintaining an “ease of doing business” environment
• Responsible to build relationships with customers through visits, ‘Voice of the Customer’ feedback, assisting on projects and addressing service needs/issues
• Develop the business to be able to address the current business needs and future market opportunities, through:
  • Formulation and agreement of the plant business plan (annual budget), in line with the overall strategic plan;
  • Assuring a strong plant organisation, developing talents and building an effective team;
  • Playing a lead role in sponsoring new products / innovations and service innovations.
  • Preparing, in liaison with the market sales team, capital expenditure cases to invest in new equipment.
• Achieve the objectives laid out in the business plan, some of which include below:

• OHSE targets for Lost Time Injuries Frequency Rate; Recordable Cases Frequency Rate; Near Misses FR; Behavioural Audits FR and meeting of Critical Risk standards.
• Financial targets for profit, return on investment, working capital, cash and other
• Volume growth / margin improvement within selected accounts, using Value Plus program, cross functional approach.
• Customer satisfaction targets based upon DIFOTIS and Net Promoter Score for the plant
• Productivity improvement targets: Waste; Set Up times; OEE; throughput
• Quality improvement targets: net customer rejections; commercial complaints
• Co-worker engagement: engagement survey scores.

• In liaison with the site Financial Controller, and the site HR Manager, ensure responsible and prudent stewardship of the business, operating at all times within Amcor Values, and Finance / HR policies.
• Ensure that positive relationships develop with key customers, both through the sales team and through direct contact via customer visits and site visits.
• Ensure speedily and efficient dialogue with and problem solving of any customer and people issues.
• Drive continuous improvement in productivity and quality, through employee involvement, changing methods and adoption of best practices, appropriate incentives, investment in new technology, corrective actions etc. Constantly adapt the organization to the business conditions to achieve the best possible business efficiency.
• Build organizational capability through recruitment, development and retention of top talent. Key activities include robust performance reviews, clear annual objectives, creating a culture of accountability and a focus on excellence.
• Adopt Amcor talent management practices to ensure all co-workers are engaged and committed, well informed, suitably skilled, developed to meet their full potential, fairly rewarded, motivated, and that all HR practices on site comply with Amcor Flexibles HR policies.
• Ensure that where appropriate co-workers and their representatives are consulted over matters which affect them, and that agreements are reached on terms and conditions of employment which are subject to collective bargaining.

• Formal Qualifications and Experience

• Experience in an operational role in a manufacturing business (production unit or plant), packaging experience preferred.
• A total of 6 years’ experience in manufacturing, with minimum 4 years of managerial experience.
• Strong customer-centricity and knowledge on Supply Chain & Service matters.
• Performance improvement and change management experience and proven track record against manufacturing KPIs in a leadership role.
• Experience in leading P&L of the organization, very good understanding of manufacturing business financial management.
• Qualification in a technical / engineering discipline an advantage.
• Data rational profile; numerate, commercially and financially astute.

• Uncompromising customer service mindset
• Proven experience in customer relations and customer management, including operational leadership in Customer Service, Supply Chain and logistics/warehouse processes.
• Prior experience in multi-site and multi country set up is a plus

• Specific Skills and Abilities

• Strong customer focus – good business acumen and commercial approach

• Excellent analytical, problem solving and organizational skills
• Must be self-reliant, full of initiative and able to make decisions.
• Strong organisational and planning abilities
• Great communicator and solid interpersonal and people management skills
• Change management and continuous improvement mindset
• Good conflict management capability
• Strong negotiation, influencing and stakeholder management
• Proactive and forward thinking

• Languages: English and French is essential.
• Willingness to travel