Counter Sales Associate
We are looking for a Sales Associate to assist customers in selecting plumbing and heating products and fulfilling orders. In this role, the Sales Associate will be responsible for developing relationships with industry professionals such as plumbers, builders & heating contractors & in assisting them in selecting the correct products for their job. As a Counter Sales Associate, you will be tasked with becoming a trusted expert on issues and projects related to pipes, valves, fittings, boilers, water heaters, fixtures, pumps, and more. The Counter Sales Associate will be asked to perform additional and complementary responsibilities, as needed.
We offer an extensive and ongoing training program, great benefits, a competitive compensation program, and a great working environment. We believe that success can be achieved through supporting and developing our employees, empowering them to provide the best experience for our customers.
Qualified candidates will be comfortable using computers, have excellent communication skills, and should be comfortable working in a team environment. Experience with and knowledge of pipes, valves, and fittings is required. Knowledge of heating and boiler systems is preferred.
Key duties:

• Advises and actively assist customers on complementary products beyond the original order.
• Sells & promotes the items and products that we stock – provides alternative suggestions to customers who request other products, and successfully converts initial customer requests to stock brands.
• Analyzes customer’s current and future needs to quickly determine if they can be helped at the Counter or if they need to be passed to the next level of customer service/sales.
• Meets and greets all customers at point of sale with service, respect, and knowledge.
• Establishes “trusted advisor” status to become a business resource for customers in the relationship selling process.
• Demonstrates active listening skills to add value to customer and internal interactions.
• Keeps and maintains a neat counter area and product displays.
• Expands immediate problem-resolution network to include ancillary network contacts and uses internal resources (internet, industry marketing, customer service, supply chain, etc.) to get things done.
• Demonstrates comprehensive company product knowledge - and can articulate competitive advantage.
• Demonstrates comprehensive industry knowledge and can apply it to enhance decision-making effectiveness.
• Identifies buying habit changes and relays that information to appropriate people within the organization.
• Learns and demonstrates competence in features and functionality of all product lines.
• Expands product knowledge base in their primary sales industry and into other sales industries.
• Takes action - Initiates action to correct quality problems and notifies others of quality issues as appropriate.

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