The Implementation Specialist is responsible for the set-up of company solutions (software and hardware), load Merchant ID credentials integrated with Point of Sale (POS), quality testing and provide the merchants with training on our payments Solutions.

Responsabilities:

• Educate clients on online virtual solutions, credit card and ACH (Automated Clearing House network)
• Setup merchant account credentials and provide them to partners and clients for Implementations.
• Configure integrated solutions with POS credit card devices (Front end and back end set up)
• Guide clients on standalone hardware based on web-based tools.
• Complete all rigorous testing to ensure the quality of the implementation.
• Document the entire setup procedure according to department procedure, keeping detailed, accurate notes, ensuring that the solution has been configured correctly.
• Use the company's tools to address customer requests by e-mail, telephone or virtually.
• Follow-up with the merchant for additional support and confirming successful processing.
• Work with timeframes in compliance with KPI’s standards and/or metrics.
• Continuous research and learning of new company products and integrations
• Support the Inventory Management team as needed.

Skills:

• Ability to clearly explain problems and solutions to non-technical users.
• Capability to prioritize, work under pressure, and meet deadlines.
• Person committed and willing to learn and grow in the organizational environment.
• Strong attention to detail.
• Knowledge of payment processing operations, technology, and equipment.
• Excellent verbal communication skills both in Spanish and English.
• Must be able to adapt and learn new skills in a fast-paced industry.
• Knowledge in PC hardware and Software based on Windows and Apple Operating Systems
• Strong knowledge in Microsoft office applications.
• Proficient Customer service and professional skills over the phone, email, or virtual.
• Demonstrate technical knowledge and verbal skills.

Qualifications:

• This role is non-remote and will be based in our San Juan, Puerto Rico headquarters.
• Ability to work flexible hours including nights, weekends, and holidays.
• Valid driving license and a good driving record
• Other duties and responsibilities may be assigned according to business needs.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• San Juan, PR: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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