Practice Manager Job at University of California San Francisco
As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of
people through patient care, research and education. Success in this mission requires a culture of
collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are
committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to
our mission.
The Practice Coordinator 3 is primarily responsible for representing the administrative team as the public
face of the Practice and works closely with the administrative, clinical and management teams to support
practice operations and customer service recovery and intervention efforts. S/he provides support to all
functions of the administrative teams including but not limited to: CRM messages, telephone encounters,
referrals, APeX in-baskets, scanning, filing, authorizations, and billing.
The PC 3 is responsible for the maintenance of all routine clerical operations and communications. S/he
adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and
providers at all times. The PC 3 is a team player who works closely with others and who is flexible in dealing
with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice
operations in order to problem-solve, prioritize and facilitate complex transactions in the course of his/her
daily activities.
This position makes a difference for patients in an outpatient care unit by providing excellent customer
service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and
departments to maximize unit efficiency. This PC 3 position functions in the outpatient clinical settings
at all UCSF Health sites (Parnassus, Mt. Zion, joint UCSF health partnerships, Satellite Clinics, or with UCSF Faculty at other off-site clinic sites, et al).
The final salary and offer components are subject to additional approvals based on UC policy.
people through patient care, research and education. Success in this mission requires a culture of
collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are
committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to
our mission.
The Practice Coordinator 3 is primarily responsible for representing the administrative team as the public
face of the Practice and works closely with the administrative, clinical and management teams to support
practice operations and customer service recovery and intervention efforts. S/he provides support to all
functions of the administrative teams including but not limited to: CRM messages, telephone encounters,
referrals, APeX in-baskets, scanning, filing, authorizations, and billing.
The PC 3 is responsible for the maintenance of all routine clerical operations and communications. S/he
adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and
providers at all times. The PC 3 is a team player who works closely with others and who is flexible in dealing
with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice
operations in order to problem-solve, prioritize and facilitate complex transactions in the course of his/her
daily activities.
This position makes a difference for patients in an outpatient care unit by providing excellent customer
service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and
departments to maximize unit efficiency. This PC 3 position functions in the outpatient clinical settings
at all UCSF Health sites (Parnassus, Mt. Zion, joint UCSF health partnerships, Satellite Clinics, or with UCSF Faculty at other off-site clinic sites, et al).
The final salary and offer components are subject to additional approvals based on UC policy.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (ucop.edu)
Please note: The compensation ranges listed online for roles not covered by a bargaining unit agreement are very wide, however a job offer will typically fall in the range of 80% - 120% of the established mid-point. An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Required Qualifications
High School graduate or equivalent with four years related experience; or college degree and 6
months related experience; or equivalent combination of education and experience.
extended period of time.
o Referrals (Incoming referral entry) and handling all referral WQs
o Schedule surgeries
o Work applicable work queues
o Enter/edit outside test results
o Messaging (CRM) if applicable
o 2nd calls in CRM if applicable
o Telephone encounters
o My open encounter
o Staff message
o New message
o Route Patient advice request to providers (My Chart)
o Patient Schedule (My Chart)
o Letters
o Pools
o Patient look up
o Check in process
o Check out process
o Comment field
o Quick note
o Scanning
months related experience; or equivalent combination of education and experience.
- Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable.
- Strong computer skills, including basic keyboarding skills, and experience with at least two Officetype software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple
extended period of time.
- Ability to analyze situations, prioritizes, and develops solutions and makes recommendations.
- Ability to work with minimal supervision
- Ability to use good judgment and work independently, at times under the pressure of deadlines
- Ability to access situations prioritizes workload, develop solutions and make recommendations.
- Excellent customer service and communication/interpersonal skills, both over the telephone and
- Able to sit at a computer terminal with telephone headphones for extended periods of time.
- Basic math skills required.
- Proven ability to deal with a wide variety of individuals;
- Ability to deal sensitively and effectively with patients.
- Excellent organizational and problem-solving skills.
- Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
- Demonstrated administrative/office coordination skills.
- Demonstrated knowledge of medical practice terminology.
- Within six months of start date, based upon completion of training, the Supervisor, completes the
o Referrals (Incoming referral entry) and handling all referral WQs
o Schedule surgeries
o Work applicable work queues
o Enter/edit outside test results
o Messaging (CRM) if applicable
o 2nd calls in CRM if applicable
o Telephone encounters
o My open encounter
o Staff message
o New message
o Route Patient advice request to providers (My Chart)
o Patient Schedule (My Chart)
o Letters
o Pools
o Patient look up
o Check in process
o Check out process
o Comment field
o Quick note
o Scanning
Preferred Qualifications
- Demonstrated experience in health care (may include medical, dental or veterinary) in the
patient financial services.
- Prior experience with appointment, ancillary service or surgical scheduling or a combination of all
- Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.
- Prior experience with EPIC
About UCSF
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Organization
Health
Job Code and Payroll Title
004818 PRACTICE CRD 3
Job Category
Administrative Support
Bargaining Unit
Teamsters Local 2010 - Clerical and Allied Services Unit (CX)
Employee Class
Career
Percentage
100%
Location
Mount Zion (SF)
Shift
Days
Shift Length
8 Hours
Additional Shift Details
Monday - Friday
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