Print Technician Journeyman Job at Hughes Group LLC
This is a great opportunity to build a career as a Print Technician. This position reports directly to the on-site Project Manager at The Pentagon. You will deliver and install consumables, which are considered to be parts or supplies that have a predictable use life and can be readily replaced (e.g., fusers, drums, toner, waste toner, etc.).
Responsibilities:
- Performs day-to-day service of equipment based on the work plans provided, planning daily travel schedule.
- Troubleshoots and restore full capabilities of printing devices supported under the contract.
- Monitors and actively respond to assigned service request tickets as issued by Remedy ticketing system.
- Moves Printers, MFD, and Copiers within buildings and setup/configure after relocation.
- Visits sites to obtain IP address, Meter Reads, or to provide assistance with mapping.
- Installs local software as required to allow automated data discovery.
- Obtains and track manual meter reads for devices not remotely administered during service interactions.
- Trains end-users as required.
- Plans, prioritize, and monitor assigned tickets to ensure all necessary service tasks are acknowledged and resolved in accordance with the acceptable quality level (AQL) per Contract PWS.
- Updates all ticket Summary in accordance with established format for effective management – Format provided by PM.
- Ensures DoD and contract compliance.
- Documents services and installation actions by completing forms, reports, logs, and/or records.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining required certification status active.
- Re-positions or remove the equipment pending restoral when the customer’s workspace does not support the positioning of additional equipment.
- Maintains detailed and current knowledge of SLAs and procedures as well as a clear understanding of supporting devices.
- All other contract related tasks given by PM.
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