The Position

At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity, and diversity. We believe every employee makes a difference. We are passionate about transforming patients’ lives. We are courageous in both decision and action; we believe that good business means a better world.

Genentech, a member of the Roche group and founder of the biotechnology industry, is dedicated to pursuing groundbreaking science to discover and develop medicines for people with serious and life-threatening diseases. To solve the world's most complex health challenges, we ask bigger questions that challenge our industry and the boundaries of science to transform society. Our transformational discoveries include the first targeted antibody for cancer and the first medicine for primary progressive multiple sclerosis. Diversity and Inclusion (D&I) are critical to the success of our company and our impact on society. We believe that by championing diversity of background, thought and experience, we can foster a sense of belonging and provide an environment where every employee feels valued, included, and able to contribute their best for the patients we serve. We’re focused on attracting, retaining, developing and advancing our people to their full potential by rewarding bold ways of thinking and integrating inclusive behaviors into every aspect of our work.

This position is part of the Pharma Individualized Medicines Team responsible for the process development, manufacture and supply of personalized immunotherapies in collaboration with our global partners.

Patient Operations is a new and fundamental capability for Technical Operations (PT) in order to deliver a future portfolio of Cell & Gene Therapy (CGT) products. This portfolio of new products comes with the great promise to bring unprecedented medical advances to patients but also presents unique challenges: cells or other biomaterial needs to be collected from a patient for manufacturing processes and as resulting living product be delivered back to the same patient in highly individualized supply chain models and in close cooperation with the local hospitals and treatment teams.

Patient Operations is one of three end-to-end value chain groups, responsible for the “patient journey” (hospital & patient interactions and interfaces). It is complementary to supply chain management that focuses on the “physical journey” (materials, specimens, product) and Orchestration & Exception Management, responsible for the “virtual journey” (data, transactions and documents).

As the CGT Case Management Product Owner you will be shaping the future of CGT at Roche, by designing case management solutions to support the growing CGT portfolio on a global level. You will contribute to the evolution and growth of the capability from being able to support the first late-stage clinical trials and initial commercial launch to being able to support a full portfolio of various CGT modalities in the clinical and commercial stage. You will bring your passion and many skills to the table including analytical and system thinking, stakeholder management & collaborative mindset, problem solving mindset, service and value chain thinking, ability to operate in uncertain, ever-changing environments.

Key Responsibilities & Job Requirements

• Design, develop, configure and deploy a case management solution for the CGT product needs that matures and grows in sync with the portfolio needs and can be integrated with other IT systems on a global and local level.

• Translate the Patient Operation strategic vision and roadmap into product-specific requirements

• Represent Patient Operations as a customer of the Orchestration Platform and ensure that business requirements, priorities and operations related risks/opportunities are well articulated.

• Deliver an early-stage solution meeting basic user requirements within a specific timeline.

• Professional leadership of an Agile (SAFe) design and deployment project team consisting of business, Roche IT, and supplier / co-innovation partner IT experts. The team’s responsibility is to design and develop the solution / integrations, enable configuration and deployment, and conduct change management activities.

Stakeholder Management

• Establish proactive communication and close collaboration with mainly internal customers (other PT(C) functions, IT, affiliates) aligning system and information requirements of different functions to guarantee a high customer service level at all times.

Who You Are

Qualifications, Experience & Education

• Bachelor’s Degree, Master’s Degree, or equivalent academic qualification in Engineering, Life Sciences, or Supply Chain / Value Chain Management

• Prior experience in customer-centric IT system solutions (Design & Roll-Out) as well as product management and a deep understanding of complex business system design, development, testing, deployment, and life-cycle management

• Prior business experience (7+ years) in the biotechnology, healthcare, pharmaceutical, and/or consumer goods industries or in customer service support systems

• Experience in CGT operations (commercial & Clinical) (e.g. Technical Development/Product Teams/Supply chain/Development/Commercial Operations)

• Comprehensive understanding of software design & roll-out with special focus on customer service processes

• Proven project management skills, ideally in a cross-functional project.

• Prior experience in working with agile teams (e.g. SAFe, SCRUM, Design Thinking)

Critical Competencies

• Ability to navigate large and complex organizations

• Outstanding collaboration skills

• Proven track record of translating complex problems into innovative solutions and transforming organizational mindset and capability to capture value through optimizing the patient experience.

• Collaborative mindset to manage interactions with local cross-functional teams and regional service teams. Ability to drive decisions in a quick and nimble way within high technology environments

• Excellent organizational and time management skills

• Strong analytical, problem-solving skills and paying attention to details with critical thinking, open communication and a sense of urgency

• Excellent verbal/written communication and presentation skills

• Ability to add value immediately

Relocation benefits are available for this posting.

The expected salary range for this position based on the primary location for this position of California is $108,710.00 and $201,890.00. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

#LI-CA1

#cellandgenetherapycareers#

Genentech is an equal opportunity employer, and we embrace the increasingly diverse world around us. Genentech prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin or ancestry, age, disability, marital status and veteran status.

Genentech requires all new hires to be fully vaccinated against COVID-19 as of their start date. This requirement is a condition of employment at Genentech, and it applies regardless of whether the position is located at a Genentech campus or is fully remote. If you are unable to receive the vaccine due to a disability or serious medical condition, or because it is prohibited as a result of your sincerely held religious beliefs, you will have an opportunity to request a reasonable accommodation.