Product Support Specialist Job at University of Nebraska Medical Center
Department Research Information Technology Ofc 50001213 Business Unit Vice Chancellor for Research Reg-Temp Full-Time Regular Work Schedule Mon - Fri 8:00 am - 5:00 pm Remote/Telecommuting Yes – partial remote/telecommute opportunity Position Summary
The Product Support Specialist provides the support for the UNMC research community and staff. The Job duties as a product support specialist may include creating instruction manuals, maintain documentations for all support activities, answering phone calls specific to products offered by RITO, offering support for products, identifying the cause of bugs or problems, and collaborating with various departments.
Position Details
Additional Information
Posting Category Operations Working Title Product Support Specialist Job Title Information Technology Associate (Para) Salary Grade IT14H Appointment Type C2 - REG OFF/SERV HRLY Salary Range $23.029 - $34.567/hourly Job Requisition Begin Date 07/11/2022 Application Review Date 08/01/2022 Review Date Information:
Initial application review will begin on the date provided in the field above. Applications received prior to this review date will be considered. Applications received after the review date may be considered.
Required and Preferred Qualifications
Required Education:
Bachelor's degree or equivalent
If any degree major/training is required, please specify the type. (NOTE: Concentration and minors are not equivalent to a major)
Computer Science, Management Information Systems, Mathematics, Statistics, Electronics or related field
(Will consider five years related education/experience)
Required Experience
1 year
If any experience is required, please specify what kind of experience:
Experience with research software and/or data storage products
(Will consider five years related education/experience)
(Will consider five years related education/experience)
Required License
No
If yes, what is the required licensure/certification?
Required Computer Applications:
Not Applicable
Required Other Computer Applications:
Required Additional Knowledge, Skills and Abilities:
- Excellent written and verbal communication skills
- Able to work both independently and within a team
- Ability to multitask preferred
Preferred Education:
Bachelor's degree or equivalent
If any degree/training is preferred, please specify the type:
Preferred Experience:
- Broad background knowledge of research software or data storage products (cloud) or applications is preferred
- Experience in REDCap, CMS , database or other related professional experience is plus
Preferred License:
No
If yes, what is the preferred licensure/certification?:
Preferred Computer Applications:
Preferred Other Computer Applications:
Preferred Additional Knowledge, Skills and Abilities:
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https://unmc.peopleadmin.com/postings/73320
EEO Statement
EEO Statement
EEO Statement
The University of Nebraska Medical Center (UNMC) is committed to creating a diverse and inclusive work and learning environment free from discrimination and harassment. UNMC is dedicated to creating an environment where everyone feels valued, respected and included. UNMC does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment. UNMC complies with all local, state and federal laws prohibiting discrimination, including Title IX, which prohibits discrimination on the basis of sex.
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