Production Support Specialist Job at Luna Innovations
SUMMARY:
The Support Specialist will be a key member of Luna Innovations team. The Support Specialist will serve as a liaison between Luna Innovations and our customers. This position will coordinate and enter all purchase orders from our customers, ensure that the purchase orders are confirmed, entered into our systems, invoiced, and shipped in accordance with our customer's requirements. The Support Specialist will assist the sales engineers to coordinate all customer requirements and all sales department requirements within our organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Receive, enter and confirm all Customer Purchase Orders in Order Entry system.
- Review all Contracts for accuracy and acceptability compared with Quotations and our accepted specifications.
- Coordinate and track sales order and special requests internally with other departments and communicates progress to customers and sales staff.
- Generate Pro-forma invoices for customers and contracts as required
- Maintain all Due Dates/Promise Dates in the Order Entry system and advise other departments of Due Date/Promise Date requirements
- Communicates courteously with customers by telephone, email, letter and face to face.
- Supports other departments as required
- Other duties as assigned by Management
EDUCATION REQUIRED:
Bachelors or AA preferred.
EXPERIENCE REQUIRED:
Two years working in a sales support/sales administration role that includes direct customer contact and experience with contracts and exporting requirements. Ideal candidate would have some experience working in a small to medium company environment.
SKILLS REQUIRED:
Must be experienced using an order process system, word-processing, and spreadsheets. Must be comfortable in dealing with customers. Must possess a positive, can-do attitude, and must be sensitive to confidential information. Must be flexible and self-motivated with good interpersonal skills, strong planning, organizational, and prioritization skills and a "Team" spirit. Fluent English speaking, reading, and written communication skills mandatory.
PREFFERED SKILLS
Experience using Salesforce, NetSuite or other CRM or ERP software is a plus.
WORK ENVIRONMENT:
Work is performed in an office environment in Atlanta, GA.
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