Housing Program Representative

Summary of the Position: The Program Representative is responsible for a caseload of clients participating in a federal or state rental assistance program that we manage. Under the supervision of the Manager of Rental Assistance the Program Representative ensures that program participants and owners receiving rental assistance comply with program requirements in accordance with all applicable state or federal regulatory requirements as well as RCAP’s internal policies and procedures.

Duties and Responsibilities of the Position:

• The highest priority is completing annual re-examinations for an assigned caseload, ensuring un-interrupted housing assistance. Process includes but is not limited to notifying clients of scheduled meetings; interviewing clients (may require home visits); verifying all income, assets, and expenses; documenting the verification process; calculating subsidy amounts accurately and entering all pertinent data into the mandated software system; sending all required notifications to landlords and participants in a timely manner.
• Conducts orientation for new voucher holders, ensures proper documentation is completed and inputs confidential data into required secured systems.
• Verifies income and family composition eligibility for prospective program participants and documents files in accordance with federal/state requirements and RCAP administrative policies.
• Determines adjusted income, participant’s share of rent and program subsidy levels using the income and assets third party verification process in accordance with Federal or State HUD and DHCD regulations, policies and RCAP’s Housing Choice Voucher Program (HCVP) administrative policies.
• Processes interims income and family composition changes, contract rent increases, and move examinations.
• Issues vouchers and conducts lease-ups; calculates estimated subsidy amounts and enters pertinent data into software; sends all required notifications to landlords and participants in a timely manner.
• Processes timely housing assistance terminations according to established procedures.

Requirements:

• Bachelor’s degree preferred. Associate degree or equivalent from two-year college or technical school with a minimum of 2-3 years (minimum) work experience in housing and/or working in social service agencies; or three years related experience and/or training; or equivalent combination of education and experience.
• Must have exceptional knowledge of computer systems and databases, Microsoft Office software including Outlook, Excel, and Word.
• Must have or complete required Nan McKay or Quadel, HUD and/or DHCD required training for position and become certified within six months or one year of hiring.

Benefits:

• Competitive compensation
• Medical, Dental, Vision, STD/LTD, and Life Insurance
• Competitive Vacation and Sick time
• 14-paid holidays, including a BIRTHDAY holiday!
• 403(b) plan

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

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