JOIN A FORWARD-THINKING ORGANIZATION THAT IS PROVEN TO MAKE A POSITIVE IMPACT ON CHILDREN’S LIVES. Big Brothers Big Sisters Mountain Region (BBBSMR) is expanding, and we need a new Program Specialist to join our collaborative team. BBBSMR provides one-to-one mentoring services to children facing adversity that empower them to reach their fullest potential.

KEY RESPONSIBILITIES:

• Interview potential Bigs (mentors) and Littles (mentees) to assess strengths, needs, interests, and match preferences and to make tailored matches. Matches may be: Community-Based (adult mentors matched with youth ages 5-17); or School-Based as part of our High School Bigs programs (high school students matched with elementary-age students; matches meet weekly on-site at area schools).
• Use coaching skills and regular engagement with Bigs, Littles, and parents/guardians to support safe, healthy match relationship development and child development as well as progress on identified goals. Use a high level of proficiency and skill to apply child safety and risk management knowledge, policies, and procedures throughout all aspects of job function.
• Adhere at all times to the national Big Brothers Big Sisters Service Delivery Model, program standards, and BBBSMR Program Manual.
• Timely enter complete and accurate information into case management database, using proper grammar and construction for narrative sections.
• Assess match relationships for any potential concerns or challenges as early as possible. With supervisor’s guidance, coach parties and intervene as needed toward successful resolution.
• Distribute and collect periodic surveys on youth outcomes, mentoring relationship strength, and ongoing support needs.
• Work collaboratively with team to assure fidelity to program standards while using flexibility and creativity in meeting match and family needs. Help families identify and connect with additional community supports as needed.
• Attend agency events to support families and program growth. These often occur during evenings or weekends, requiring schedule flexibility.
• Travel throughout Santa Fe County -- especially to schools for our school-based programming -- to support BBBSMR programs and matches. Occasionally travel to other counties served by BBBSMR for events or coverage.
• Work collaboratively with the BBBSMR team to support high-quality, one-on-one mentoring throughout the service areas.

JOB QUALIFICATIONS AND CORE COMPETENCIES:

Our ideal candidate is a dynamic, adaptable relationship-builder with strong critical thinking, coaching, and organizational skills, and who has prior experience working in a child or youth-serving setting.

We understand that well-qualified applicants may not meet every qualification listed. If you believe you are well-qualified and have the right experience to perform the duties of this position, please apply!

• Education: Must have a bachelor’s degree or be within 6 months of completing degree at time of hire.
• 2 years of experience in education, non-profit, social work, or counseling preferred.
• Customer-Focus: Demonstrated ability to build rapport and strong working relationships with diverse individuals, including families, volunteers, and team members (“customers”). Independently anticipates customer needs and identifies potential solutions; consistently meets customer needs.
• Experience developing and managing family-led relationships with children and adults preferred.
• Experience with intake, interviewing, assessment, and case management preferred.
• Knowledge of child safety and mandatory reporting requirements, alignment with an asset-based approach to supporting young people and volunteers.
• Written and Verbal Communication: Has active and attentive listening skills; adapts communication content and delivery to individual needs. Openly and diplomatically expresses opinion. Translates what is heard, observed or assessed into documentation that is accurate and concise; clearly communicates key information to others with a need to know. Adeptly adjusts communication content and delivery to fit different perspectives, needs, backgrounds, cultures, and styles.
• Proficient in case management documentation preferred.
• Detailed note-taking, record-keeping experience required (meticulous note-taking)
• Special consideration for candidates fluent in Spanish – able to communicate clearly and effectively with Spanish-speaking families and volunteers.
• JEDI: Demonstrated commitment to advancing justice, equity, diversity, and inclusion.
• Continuous Improvement: Able to identify and apply “best practices” in own work. Plans and organizes work effectively. Adapts work practices to meet goals and deadlines. Persists in the face of obstacles or setbacks. Accepts responsibility for quality and outcomes of own work.
• Planning and Organizing: Effectively manages time, consistently meets deadlines, and uses resources creatively and efficiently.
• Resiliency and Flexibility: Understands trauma-informed care principles; adaptable and flexible in a changing environment; solution-builder; remains calm, supportive, and professional in potentially difficult or emotionally charged interpersonal interactions.
• Strategic Alignment: Sets and achieves individual goals that align with role and organization’s strategic plan or goals. Acts with an understanding of how own actions and decisions affect others’ roles and program outcomes.
• General Office Skills: Proficient in MS Teams and MS Office: Word, Excel, Outlook. 1 yr experience required. Adept at learning new systems and processes.

Must complete Big Brothers Big Sisters Program Specialist certification within 30 days of start date. Reliable vehicle required for reimbursed travel to partner sites, match activities, and other occasional travel.

Job Type: Full-time

Pay: $39,218.00 - $53,060.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Relocation assistance
• Retirement plan
• Vision insurance

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Santa Fe, NM: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• educational, non-profit, social work, or counseling: 2 years (Preferred)
• MS Office: 1 year (Required)
• Sales: 1 year (Preferred)
• record-keeping and note taking: 1 year (Required)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location

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