Title: Program Support Tech, Sr.

Hiring Range: $15/hour - $20/hour

Pay Band: 3

Agency: Department of Motor Vehicles

Location: DATA MANAGEMENT SERVICES

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Motor Vehicles is seeking Sr. Program Support Technicians for part time positions with our Data Management Services administration. These are hourly/wage positions limited to 29 hours per week and do not offer state benefits.

The incumbent in this position will receive title applications, driver license applications and other supporting documentation from the DMV Customer Service Centers, DMV work centers, and dealers statewide; also receive/review various driver reports from numerous areas of the agency. They will be responsible for reviewing and ensuring all appropriate documents received are ready for processing, scan various document sizes and perform quality control edits as necessary, operate scanning equipment and performs operator maintenance on the equipment.

Additionally, the incumbent will be responsible for maintaining work in sequence, assuring that each document has been scanned. This is a high-volume DMV unit that responds to a variety of requests from internal and external customers.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

Minimum Qualifications

• Keyboard and computer skills with experience related to personal computers, utilizing the Microsoft Office Suite
• Working knowledge of business English, mathematics and office operating practices, including filing systems and office equipment.
• Lift 25-50 lbs. boxes to retrieve work to meet daily goals set.
• Experience in multi-tasking daily.
• Must have attention to detail, accuracy, and complete assignments in an efficient manner.

Preferred Qualifications:

• Knowledge of or experience related to mainframe computers and database, Internet, and other associated equipment.
• Self-motivator with experience performing detailed work independently using prescribed procedures.
• Excellent customer service and communication skills
• Self-starter and catch on quickly with minimal training.
• Dependable, team player with a great attendance record.
• Experience working in a team or group environment.

Special Instructions:

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

These are hourly/wage positions limited to 29 hours per week / 1500 hours per year during the 12-month period of May 1 – April 30. The wage employment period resets on May 1 of the following year. This wage position offers no state benefits.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information:

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.