Why join our team?

USO mission and exceptional team, around the world, make this a great place to work. We offer generous paid time off, including volunteer days and military leave. We have an exceptional 401k match, great benefits including training/education reimbursement and really fun team members that put the mission first. Working for the USO is more than a job. It’s a calling. (Do what you like, like what you do)!

Here is what an independent external survey told us:

• 97% agree they like the work they do
• 90% are satisfied with the pay and benefits
• 95% would recommend working here to friends and family
• 95% would recommend the USO services to a friend

The Programs Manager is responsible for oversight and successful execution of multiple USO programs and partnerships that serve the needs of America’s troops and their families.

Principal Duties and Responsibilities (*Essential Duties)

• Manage full-cycle program/event management process for assigned projects, including but not limited to ensuring that goals are clearly established and documented, defining success within core program KPIs, tracking outcomes, coordinating program/event promotion and publicity, support of field locations for recruitment of program participants and coordination of events, as well as financial and inventory tracking and reporting, procurement compliance and timely after-action reporting.*
• Contribute to the design, development, execution, management and evaluation of new and existing USO programs and assist with management of program financials, including but not limited to creation and execution of program budgets.*
• As directed by Programs leadership, develop improve and maintain working relationships with current and potential partners/vendors to generate support for assigned programs.*
• Serve as staff liaison between internal USO staff and key stakeholders involved in planning, coordination, implementation and management of assigned programs. Foster collaboration to maximize program reach and impact.*
• Measure and evaluate existing programs. Identify gaps and recommend new programs and/or program elements to maintain and support growth of assigned area.*
• Provide guidance and direction related to assigned programs/projects to Field Operations staff.
• Track program and service costs.
• Other duties as assigned.

Job Specifications

• Bachelor’s Degree in business or related field.
• 3-5 years progressively responsible work experience in a program/project management role. Prior experience in a charity, not-for-profit, military, multicultural and/or global organization preferred.
• Willingness and ability to perform work in a non-traditional work environment (i.e. warehouse).
• Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism. Ability to manage and influence external vendor relationships.
• Proficiency using computers and electronics equipment. General knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite, Salesforce, Canva, Zoom, and more.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
• Ability to achieve desired results while working collaboratively in a team environment.
• Ability to perform basic business/accounting functions including project management and budget reconciliation.
• Experience with Inventory Management, to include materials with shelf life
• Experience collaborating with a 3PL (Third-Party Logistics) vendor
• WMS (warehouse management systems) experience a plus
• Robust financial management and reporting
• Prior experience with leading procurement for projects
• Experience with data analysis and reporting
• Direct interface with military customers; experience working with deployed forces a plus
• Ability to lead and support external engagement events packing care packages
• Great attention to detail
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Must be a strong advocate of the USO’s mission to strengthen America’s military service members by keeping them connected to family, home, and country, throughout their service to the nation.

Details

• This position is a remote position.
• USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

Apply today and be a force behind the forces