Consumer & Community Banking (CCB) Operations Product organization needs you! CCB Operations provides critical cross-line of business support across JPMorgan Chase and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

The Service Product Group is seeking a highly organized, hyper communicative, and deeply collaborative, Project Manager to support key initiatives to promote strategy, end-to-end execution for the product's vision and technology modernization. You will get to partner with product and technology to overcome impediments preventing productivity and continuously promote a unified culture by encouraging team collaboration.

Your knowledge of project management, budgeting, project monitoring, stakeholder management, and especially project delivery present you the opportunity to contribute to the success of the team to deliver both business and functional requirements. Your experience across subject matter and technology domains will help solve complex and mission critical problems, internally and externally.

Job responsibilities

• Build strong relationships with Product and Technical partners, setting clear expectations and providing excellent written and verbal communication
• Ability to manage multiple projects with varying management level stakeholders
• Timely, concise, and effective coordination of all ongoing book of work across product areas
• Enjoy and be empowered to hold specific meetings to unify the teams and bring clarity on progress of work, including clear action items and owning follow ups
• Execute Critical path deliverables - dependencies, coordination, and transitional phases (Discovery, Initiation, Development, Testing) and environment availability
• Partner with Product Owners/Area Product Owners/Agility Leads to confirm impacts, scope across teams and delivery of roadmap initiatives
• Partner and manage dependencies, including inside and outside of product area
• Proactive identification & management of issues
• Maintain a deep knowledge of area product vision, strategy, roadmap, technical and operations
• Manage and review incoming requests from other products by collaborating with core Product team for sizing and commitment and integrating these requests into the overall Product delivery plan
• Support the Product team in the development of key communications included in executive summaries
• Coordinate with release management teams
• Develop and manage release plans with technical leads across product areas including production support
• Act as a strategic partner to product managers and develop deep relationships with the broader area product team and as an escalation point for decisions and issues that arise with the product

Required qualifications, capabilities, and skills

• Be self-motivated and confident in ambiguous circumstances
• Displays technical acumen and critical thinking skills
• Strong understanding of Agile methods; stakeholder management; budget management, risk management and operations
• Strong experience working heavily with cross-functional partners on a daily basis and leveraging those relationships for excellent work product; particularly in partnership with risk and technology partners
• Demonstrated ability to manage tight delivery timelines while remaining calm under intense pressure without negative impacts to team morale
• Superior communication skills, both written and verbal - able to be concise and clear with fast moving pieces of information
• Superior Microsoft Office suite and JIRA skills including pulling reports, filters, and identifying gap areas to enhance improvements
• Open to change, with the ability to quickly learn new processes and adapt in a fast paced-environment

Preferred qualifications, capabilities, and skills

• Experience in financial services experience a plus
• Bachelor's Degree or equivalent experience

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans