Project Manager, Customer Engagement I - Remote

Scheduled hours: 8am - 4:30pm

Major Responsibilities:

• Communicate effectively using written and verbal methods to appropriate audiences.
• Act as Subject Matter Expert on questions or concerns from Care/Sales/Customers on systems and processes
• Leads research projects and analyzes findings to make recommendations for the next steps
• Identify process improvement opportunities
• Recommend and document business and system requirements and ensure solutions meet business needs.
• Collaborate cross-functionally with other teams such as Transportation, IT, Marketing, Merchandising, Pricing, Operations, and Finance to meet objectives
• Perform user acceptance testing, including test planning, use cases, scripts, script execution, installation verification, and issue resolution.
• Analyze customer survey feedback to identify opportunities for training, education, root cause analysis, and resolve repetitive issues.
• Facilitate system training sessions for customer
• Collect system bug and enhancement suggestions and offer recommendations for prioritization
• Participate in business interruptions discussions to help evaluate the impact to customers and sales to determine the appropriate level of communication required during or outside regular business hours
• Understands and demonstrates Essendant's Core Values and Guiding Actions.
• Support SOX as requested
• Work with customers as needed
• Manage competing priorities
• Performs other duties as assigned.

Skills/Knowledge:

• Strong critical thinking skills
• Strong written and verbal communication skills
• Consistent high quality, accurate, and complete work
• Self-directed with minimal guidance
• Strong attention to detail
• Solid organization skills
• Ability to multitask

Remote Work Requirements:

• Flextime and/or Remote Work associates are responsible for having a designated and properly appointed work area, maintaining a safe work environment, and securing their equipment and work products in line with Essendant’s policies
• Associates who begin a Remote Work arrangement must have, at a minimum, a reliable, high-speed internet connection for remote access (VPN), consisting of 25 Mbps or greater download speeds and 5 Mbps upload or greater, a Cell Phone or an analog landline that meets company requirements

Education and Experience

• Bachelor's degree preferred
• BA certification is a plus
• Knowledge of MS Office

Benefits

• Health benefits (Medical, Dental, Vision)
• 401k with matching
• Company Holidays
• Overtime Pay for hourly employees
• Paid Vacation, Floating Holidays, and Sick Time
• Maternity and Parental leave benefits
• Employee discount
• Tuition Reimbursement
• Employee Assistance Program

ESSENDANT Inc. is a leading national distributor that fuels its customers growth with a vast product assortment, world-class fulfillment network and a full suite of advanced sales and marketing tools. We strive for more than just success – we believe in building partnerships with our customers and our employees. Our business wouldn’t be thriving without our hardworking team members. We value all they bring to our company and offer a work environment that fosters training, mentoring and personal growth. We are one team with endless possibilities. We are Essendant.

ABOUT ESSENDANT

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)