Job Summary: The Property Supervisor directly supervises staff and oversees the operational, fiscal, compliance, and physical management of buildings as may be assigned. The position requires an experienced leader and a team-builder with excellent administrative and interpersonal skills, who is sensitive to residents’ needs and be able to inspire teamwork at sites. They must use a sound approach to personnel, building management, exercise good judgment in problem solving, and thrive in a stressful and active team environment.

Status: Full-time, Exempt, Regular

Location: San Francisco neighborhoods

Hours: Monday through Friday, general business hours and on-call 24-hrs. daily for emergencies in buildings

Salary: $104,700 - $110,210 annually; Comprehensive benefits

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 36 affordable housing buildings serving over 4,500 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

Essential Functions:

• Supervise staff to ensure compliance with occupancy regulations, fair housing laws, and organizational policies
• Develop, monitor, and maintain annual site budget and capital improvement plans for each project
• Review and submit all financial/occupancy, monthly, quarterly, and annual reports to be completed on time
• Develop, implement, and enforce lease agreement/house rules, tiered rent increase, fair housing law, local ordinance, resident selection criteria and affirmative marketing plan
• Coordinate with Asset Management, Housing Development and Resident Services on rehab, new construction, and relocation projects
• Lead marketing and oversee lease-up of new or existing properties
• Work collaboratively with Facilities Manager, Property Managers, and Maintenance Supervisor to develop, implement, and maintain programs addressing building safety, cleanliness, and preventative maintenance
• Train, supervise, and oversee the work of staff supervised in job responsibilities and duties, organizational policies and procedures, and safe work practices
• Assist the Associate Director of Property Management in developing and implementing training systems such as change of Tax Credit and HUD policy, re-certification process, Yardi Voyage and fair housing knowledge
• Work closely with the Associate Director of Property Management in decision making on portfolio operational performance and standard
• Participate in bi-monthly safety meeting, HUD industry meeting and other Property Management Department regular meetings
• De-escalate and mediate resident grievances in a timely and professional manner
• Conduct regular site visits and attend resident meetings if needed

Knowledge, Skills, and Experience:

• Strong interpersonal and supervisory skills
• Familiarity with affordable housing management principles, including funding and regulatory requirements, landlord/tenant law, and fair housing regulations
• Sensitivity to challenges facing low-income and monolingual residents
• Ability to respond to building emergencies 7 days a week, 24 hours a day (by phone) and follow up in person by next calendar day depending on the emergency.
• Excellent communication skills, both verbal and written
• Budget preparation and analysis skills
• Ability to manage conflict and stressful situations
• Capacity to work independently and exercise own judgment in problem-solving
• High level of motivation, initiative and flexibility
• Ability to work with people of diverse social and ethnic backgrounds

Minimum Qualifications:

• Four (4) years experience in affordable residential Property Management
• Five (5) years supervisory experience and a solid understanding of personnel management
• Extensive experience developing, monitoring, and reporting on budgets
• Excellent organizational, administrative, financial, and communication skills (written and verbal)
• Experience in managing low income/affordable residential property
• Knowledge of HUD, HCD, SF Housing Authority, SF Mayor’s Office of Housing and Community Development (MOHCD), TCAC, and other guidelines/programs and unit-based subsidies
• Demonstrated experience with low-income populations
• Proficient in Microsoft Word, Excel, and Property Management Software
• Familiarity with the neighborhood of the portfolio

Preferred Qualifications:

• Experience working in the nonprofit sector
• Certified Occupancy Specialist (COS)
• Tax Credit Specialist (TCS)
• Public Housing management experience
• Asset Management/Compliance Management/Facility Management experience
• Bilingual in Chinese/Spanish/English

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