Public Safety Dispatcher Job at City of Lewisville, TX
Position Summary
Operates radio, telephone and related communications equipment to receive and relay information; prioritizes and assigns appropriate resources for emergency and non-emergency service calls for assigned area of responsibility. Maintains logs and records of all activity as required. Provides support information to police officers, fire units, the general public and other public safety agencies as required.
Based on direct years of experience as a Public Safety Dispatcher, your starting pay rate will be reviewed as such:
*
APPLICANT INCENTIVE: UP TO: $1,500.00*
Salary range; Non- Certified Dispatcher
Annual Salary: $49,930
Once you become TCOLE License Certified
Starting Salary:
- If you are Certified* - $52,426
2 years of experience - $55,047
3 years of experience - $57,800
4 years of experience - $60,690
5 years of experience - $63,724
6 years of experience - $66,911
Essential Functions
- Answers telephone requests and/or radio calls for service. Assesses the nature of the
request, prioritizes requests/public safety needs and assigns/alerts appropriate
resources.
- Operates automated data systems to retrieve information from local, state and federal
data centers.
- Maintains logs and records all requests for service as required for assigned area of
responsibility.
- Monitors status and locations of all emergency response equipment and building
security systems; determines readiness to respond to additional calls.
- Requests additional resources and mutual aid from other agencies, cities, sources, etc.,
as needed.
- Maintains and updates logs and other information such as street index, motor vehicle
repossession log, emergency resources files, etc., as required for assigned area of
responsibility.
- Performs all other related duties as assigned.
Minimum Qualifications
Education
- *High School Diploma or GED
Experience
1 year experience in a position with high public contact requiring decision making and problem solving under stressful conditions.
Special Requirements
- Must submit to and pass a pre-employment drug test and hearing test.
- Must submit to and pass Denco 911 CritiCall test. Preference may be given to candidates who have previously taken and passed the CritiCall test.
- Must complete training requirements for a telecommunicator as required by TCOLE (Sec. 6, Ch. 546, Art 4413 (29aa), Vernon's TX Civil Statues) within one year from date of hiring.
- Must complete Emergency Medical Dispatcher Certification within one year from date of hiring.
- Must pass Background Check including Fingerprint check, polygraph & psychological exam.
- Must be at least 18 years of age.
- Must be a US Citizen as required by TCOLE.
The City provides a full complement of benefits: Texas Municipal Retirement System, 457 Deferred Compensation Plan with a City match into a 401(a), Medical, Dental, and Vision Insurance, Life Insurance, Accidental Death and Dismemberment Insurance, and Long Term Disability Insurance, up to four weeks paid vacation, fifteen days paid sick leave, and nine paid holidays.
Job Type: Full-time
Pay: $49,930.00 - $66,911.00 per year
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