Position Summary:

The Purchasing Supervisor, Customer Service is responsible to implement strategies to ensure that POs are cut in shortest time possible and parts are received with a minimum lead time at lowest cost possible. Ultimate goal is to increase customer satisfaction and delivery performance by providing shortest lead times possible. The development and maintenance of internal KPIs is required to track performance and develop corrective actions, if required. Implement best practices within the purchasing organization to establish lean operations to maximize efficiencies. Collaborate with other functional areas to align strategies and operations to meet company goals (close cooperation / communication with the Production Purchasing Team is essential at any time).

Essential Duties and Responsibilities (include the following, other duties may be assigned):

• Develop strategic plan for the team’s area of responsibility
• Ensure the plan is in line with the site strategy as well as the global supply chain strategy
• Set goals for the team that are in line with the department, site, group, and holding
• Lead all team members to set individual goals accordingly
• Perform quarterly and annual performance reviews with each team member to ensure personal development and company goals are achieved
• Coach, counsel, and mentor team members appropriately depending on their individual development level
• Assign specific and defined areas of responsibility and tasks to each team member and delegate assignments accordingly
• Resolve any issues that might arise with a team member, supplier (internal or external), or customer (internal or external)
• Follow appropriate escalation process if matters cannot be addressed at the team level
• Identify any issues with procedures or systems and develop and implement action plans to resolve and improve
• Perform manpower forecasts to ensure capacity and utilization is adequate and aligned with sales projections
• Occasionally any Sr. Buyer / Buyer / Associate Buyer responsibilities may apply
• Perform other duties as required

Education / Experience:

• Bachelor’s degree in Supply Chain, Purchasing or in related field. Two (2) years of experience in procurement or related field may be substituted for each year of the four (4) years of college.
• CPM, CPIM, and/or CSCP certification preferred
• Willing and able to travel throughout the United States and to other countries as required
• Minimum of 2 years in a leadership role
• The position requires a basic understanding of aircraft seat parts,
• The position requires a basic understanding of SAP, CDB, Microsoft Office (Outlook, Word, PowerPoint, Excel)
• Must be able to read and interpret CMM (Component Maintenance Manual), Engineering BOMs and Drawings
• Excellent oral and written communication skills required due to communication with suppliers and other internal departments,
• Strong multi-tasking skills; ability to perform well under pressure in a fast pace environment,
• Ability to solve problems with little or no guidance
• Excellent interpersonal skills.
• Multicultural background is a plus

Computer Skills:

Working knowledge with a PC. SAP knowledge, CDB knowledge, Microsoft knowledge (Word, Excel, PowerPoint, etc.) required.