Quality Control Analyst I (PT) Job at Cass Information Systems, Inc.
Performs random quality audits, analyzes results, and provides evaluative feedback to management. Completes audits in accordance with company policies, company procedures, and department standards.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
- Performs random quality audits of department employees under direct supervision in accordance with company policies, company procedures, and department standards.
- Analyzes audit results to identify trends and/or issues and provides evaluative feedback to management. Suggests recommendations to improve overall quality performance and processing efficiencies.
- Researches and responds to quality issues as received from internal resources and makes paper and quality control website corrections as appropriate.
- Develops and generates various reports to include monthly quality audit reports, statistical samples, audit and maintenance logs, and other required reporting.
- Corrects quality issues found during the audit by performing system maintenance of records when applicable.
- Provides training and continuous improvement support materials to appropriate individuals as needed.
- Improves overall quality and efficiency of audit workflow processing through interactions with other departments and external resources.
- Performs all job responsibilities in accordance with client standards and Cass policies and procedures.
- Works overtime as required by management.
- Performs other duties as assigned.
SKILLS AND ABILITIES REQUIRED:
- Working knowledge and understanding of utility processing procedures and standards.
- Good analytical, oral, and written communication, interpersonal, organizational, problem solving, and time management skills.
- Ability to work with minimal supervision, maintain a positive attitude, and be self-motivated.
- Proficiency in Microsoft Office suite (Word, Excel, and Outlook) with experience in data manipulations is preferred.
- High school diploma or equivalent required.
- 1 year of processing experience in an industry with comparable characteristics as Cass.
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