Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson’s clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.

Job Summary:

This position provides support to patients and families throughout their stay. Staff is trained in both SFRA and OPFCC to provide support of PX initiatives. This position is flexible hours with coverage supporting the work of the department. The essential functions and competencies listed below are representative of the knowledge, skill and ability required.

Responsibilities:

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson
• Serve as initial contact for Patient Services and the Surgical Reception Area, screening calls and family/visitor inquiries, answer questions, furnish information and resolve problems, when appropriate
• Track patient information and provide efficient, accurate information to families about their loved ones progress; offer emotional support. Keeps accurate records of families waiting in the SFWA; knows how to reach families at all times
• Facilitate and coordinate amenities/services that support and enhance positive patient experiences
• Support the operations of the Office of Patient and Family Centered Care
• Must be able to function with minimal direct supervision

• High School Diploma or GED. Associate’s or undergraduate degree desirable, but customer service experience an acceptable alternative
• Must have 2-3 years’ experience in a customer service role
• Must have experience with EMR (Epic) and MS Office
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• .Excellent interpersonal skills and ability to relate well to the general public under stressful circumstances. Demonstrates a caring, respectful attitude to people of different cultures, ages, abilities and genders
• Good communications skills, particularly listening skills are essential; demonstrates the ability to recognize and support the needs of limited and non-English-speaking patients, and deaf and hard-of-hearing patients who may require assistance in communicating
• Demonstrates the practices, appropriate departmental greetings, handoffs and closing statements (C-I-CARE).

Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.

Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.

Jefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnet®-designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership.

Jefferson’s mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.

• OUR MISSION: We improve lives.
• OUR VISION: Reimagining health, education and discovery to create unparalleled value
• OUR VALUES: Put People First, Be Bold & Think Differently and Do the Right Thing

As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.