Meets the needs of customers by providing exceptional customer service in addition to secretarial, clerical and administrative support. Executes all administrative tasks to the highest quality standards to ensure that the front desk objectives are effective and efficient.

Job Description:

Roles and Responsibilities

• Open lobby doors every morning
• Kindly greet all customers immediately upon entry to maintain a welcoming and helpful environment
• Assist or direct all visitors to ensure their needs have been met
• Promptly answer, screen, and forward incoming phone calls no later than third ring
• Verify that the on-hold message is working(weekly)
• Assist and transfer customers to the correct department by using the employee/department directories
• Ensure all customers have been assisted by answering or directing inquiries to the appropriate destination
• Have in-depth knowledge of bank products and services
• Pick up, sort and deliver mail
• Handle return mail management
• Handle incoming package notification/delivery
• Prepare Retail Mail bag for courier
• Manage Vendor Sign In/Out Log
• Handle supply management
• Keep supply area organized
• Keep check writing table supplied
• Issue Ace/Gift cards
• Re-pin debit cards
• Scan various bank documents for file management
• Assist with safe deposit boxes
• All other duties as assigned
• Knowledgeable of all regulatory standards
• Complete all training and online testing requirements as assigned
• Have knowledge of and uphold all bank policies and procedures
• Maintain familiarity with the Bank Secrecy Act Policy, OFAC Policy, and any other policies relevant to your position

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Requirements

• Proficiency in Microsoft Office (Word, Excel, Access, and Power Point)

Education/Experience Requirements

• High school diploma or equivalent

Additional Requirements

• Excellent customer service
• Exceptional written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Ability to explain the benefits of the most complex bank products and services and answer customer questions regarding these products and services
• Knowledgeable of financial institution regulations
• Excellent Stress Management/Composure skills
• Problem Solving/Analysis
• Attention to detail
• Strong analytical, time management and organizational skills
• Ability to multitask
• Ability to communicate effectively with customers and coworkers
• Strong professional integrity in compliance with company policy, and ethical and legal standards
• Ability to practice digression and handle confidential information in a professional manner
• Ability to perform duties independently with limited direct supervision

Attendance Requirements

Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided. This position is typically full-time, Monday through Friday, with a Saturday rotation.

Certificates, licenses, or registrations: None Required

Working Conditions: This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Requirements:

• Ability to sit for up to eight hours
• Requires bending, stooping or standing as necessary
• Requires the ability to hear, speak and/or signal people
• Effectively communicate verbally, in writing, and in English
• Requires manual dexterity, typing, and the ability to lift files and open filing cabinets
• The employee may occasionally lift and/or move up to 25 pounds