Referral Center Assistant Job at Delaware Hospice, Inc.
Delaware Hospice is actively seeking a full-time Referral Center Assistant. The schedule is Monday-Friday 8am-430pm based out of the Newark, DE office.
We invite you to explore a Delaware Hospice career as a Referral Center Assistant.
QUALIFICATIONS:
High school graduate. Ability to manage high call volume. Must have excellent telephone customer service skills. Demonstrated ability to engage and disengage callers as appropriate. Ability to manage calls effectively and efficiently. PC literate with knowledge of Microsoft Office products. Demonstrated organizational skills a must. B.S. and or Associates degree or commensurate experience preferred. Excellent typing ability a minimum typing skill of 40 wpm. Seasoned telephone customer service professional. Excellent command of the English language in both verbal and written communication skills. Excellent interpersonal communication skills. Must be able to set priorities, multi-task and work independently. Able to interact successfully with all levels w/in the organization.
RESPONSIBILITIES:
We invite you to explore a Delaware Hospice career as a Referral Center Assistant.
QUALIFICATIONS:
High school graduate. Ability to manage high call volume. Must have excellent telephone customer service skills. Demonstrated ability to engage and disengage callers as appropriate. Ability to manage calls effectively and efficiently. PC literate with knowledge of Microsoft Office products. Demonstrated organizational skills a must. B.S. and or Associates degree or commensurate experience preferred. Excellent typing ability a minimum typing skill of 40 wpm. Seasoned telephone customer service professional. Excellent command of the English language in both verbal and written communication skills. Excellent interpersonal communication skills. Must be able to set priorities, multi-task and work independently. Able to interact successfully with all levels w/in the organization.
RESPONSIBILITIES:
Manage all incoming referral and information calls in a prompt, courteous manner. Schedules appointments for staff assessment and/or admission visits within established timeframes. This is a non-exempt position.
Delaware Hospice cares for our staff with the same commitment we have to our patients. This is reflected in the generous benefits we provide and the opportunities for growth and advancement that we make available to our team. Benefits include:
Delaware Hospice cares for our staff with the same commitment we have to our patients. This is reflected in the generous benefits we provide and the opportunities for growth and advancement that we make available to our team. Benefits include:
- Comprehensive compensation
- Health, dental, vision, life and disability insurance (starts day 1)
- Pre-tax healthcare and dependent care flexible spending accounts
- Mileage reimbursement
- 403(B) retirement fund with company contribution after 2 years of service
- Paid time off
- Reimbursement for certification fees, and tuition assistance
- Incentive Compensation bonus
- Employee Assistance Program to you and family members at no cost to you
- Employee recognition and referral programs
- Fun contests to promote a healthy lifestyle
Delaware Hospice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Since 1982, Delaware Hospice has provided the highest quality hospice and healthcare services, and serves as a trusted community partner in end-of-life education and support. Our mission is to support every individual, family, and community with compassionate and expert care for serious illness.
Accredited by the Joint Commission, Delaware Hospice continues to be a licensed, nonprofit, community-based hospice serving Delaware. Now also providing care in Pennsylvania; southern Chester and Delaware counties. We offered healthcare services through our Delaware Hospice, Delaware Palliative, Delaware Transitions, Katybug, Bereavement, and New Hope programs at the Delaware Hospice Center, in private homes, or acute and long term care facilities. For more information about Delaware Hospice’s programs and services, upcoming events, or employment opportunities, call 302-478-5707 or visit our website, www.delawarehospice.org.
Since 1982, Delaware Hospice has provided the highest quality hospice and healthcare services, and serves as a trusted community partner in end-of-life education and support. Our mission is to support every individual, family, and community with compassionate and expert care for serious illness.
Accredited by the Joint Commission, Delaware Hospice continues to be a licensed, nonprofit, community-based hospice serving Delaware. Now also providing care in Pennsylvania; southern Chester and Delaware counties. We offered healthcare services through our Delaware Hospice, Delaware Palliative, Delaware Transitions, Katybug, Bereavement, and New Hope programs at the Delaware Hospice Center, in private homes, or acute and long term care facilities. For more information about Delaware Hospice’s programs and services, upcoming events, or employment opportunities, call 302-478-5707 or visit our website, www.delawarehospice.org.
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