The Role: Regional Customer Experience Manager

Position Summary

The Regional Manager, Coordinates with customers and interdepartmental representatives in order to evaluate and promote improved and expanded services. This person also directs the Customer Experience functions for all Northern California locations for Landsberg Orora. This role oversees all the activities of the Customer Experience Teams in accordance with policies, principles and procedures established within the organization.

• This position will report to the: Director of Customer Experience
• FLSA Status: Exempt
• 20-30% Travel required

What You’ll be Responsible For in this Role

• Works cross functionally with Sales, Operations, Material Management and Vendors to ensure we are providing best in class customer experience.
• Leads cross functional development of team.
• Coordinates the activities of multiple company locations to ensure the customer is being serviced within expectation.
• Coordinates functions of all subordinates necessary to ensure effectiveness of all within reporting structure.
• Ensure use of technology and available systems in order to create and track orders, status of orders effectively
• Responsible for hiring, training and managing co-workers within Northern California region to provide best in class customer experience.
• Understands the business strategy and filters it through to the related business groups, within control
• Travel to/from the NW locations as necessary to oversee co-workers.
• Be responsible for safety awareness in all jobs to help eliminate risk of injuries to yourself and your co-workers. Report any unsafe practices by coworkers or contractors.
• Performs other duties and/or responsibilities as requested.

What We’re Looking For

Minimum Qualifications:

• High School Diploma or GED
• Bachelors degree in related field preferred
• Minimum 5 years of related Customer Experience within distribution industry.

Any equivalent combination of related education and/or experience may be considered.

Knowledge, Skills & Abilities:

• Ability to effectively multi-task without compromising accuracy in a fast-paced environment.
• Ability to learn operations of computer programs and pc
• Organizational skills
• Effective verbal and written communication skills; internal and external at all levels
• Ability to train and lead others
• Well organized and attention to detail
• Team player, able to work with others in order to achieve goals
• Advanced understanding of customer service, sales, design, scheduling, and technical aspects of the business
• Ability to create and maintain strong relations with customers, internally and externally

This position requires the ability to demonstrate the following competencies:

• Business Mastery
• Integrated Leadership
• People Development
• Change Management
• Intellectual flexibility & technical acumen

Job Type: Full-time

Pay: $85,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

COVID-19 considerations:
Hybrid environment

Application Question(s):

• Where are you currently located?
• What are your salary requirements?

Education:

• Bachelor's (Required)

Experience:

• SAP: 1 year (Preferred)
• Six Sigma: 1 year (Preferred)

Willingness to travel:

• 50% (Required)

Work Location: Remote

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