IVX Health is a national provider of infusion and injection therapy for those with Rheumatoid Arthritis, Crohn's Disease, Multiple Sclerosis and other complex chronic conditions. IVX offers a different, better approach to caring for our patients and believes it is vital to take the same approach with our employees. We strive to empower our team to succeed while embodying our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.

IVX Health is committed is to providing world-class service and clinical excellence for all those we serve, ensuring our patients can continue to live their best lives. Growing our national footprint from nine to over sixty infusion centers in the past four years, IVX Health continues to achieve record growth as we pursue becoming the nation's preferred destination for pharmaceutical care of complex chronic conditions. IVX Health is backed by leading healthcare investors Great Hill Partners, Linden Capital Partners, McKesson Ventures, Health Velocity Capital and Nueterra Capital and is positioned be the leading player in the $41B market for healthcare practitioner (HCP) administered biologic infusion and injection therapy.

ABOUT THE ROLE

The Regional Operations Director has full P&L responsibility for the market and oversees both clinical and support staff. They also maintain relationships with referral sources in the market and manage day to day operations for multiple facilities. Working closely with clinical leadership, they ensure the highest standards of care are provided to our patients resulting in market leading patient satisfaction and outcomes.

ESSENTIAL FUNCTIONS

• Oversee day-to-day operations of the region centers, including being an on-call and escalation resource as needed
• Complete accountability for market P&L to include multiple centers with potential for new center expansion
• Lead clinical and non-clinical resources. Recruit, hire, train, coach and mentor team members
• Cultivate a culture of continuous improvement and excellence while implementing IVX policies and procedures to enhance the IVX patient experience
• Work cross-functionally with the central operations teams to root cause problem solve and identify opportunities for improvement
• Assist in site selection, development, build out and execution of opening new centers
• Effectively communicate and disseminate information to the region to drive results, engage staff and achieve business goals
• Ensure patient census growth through strategizing and collaborating with Business Development Managers
• Own all non-referring vendor relationships with drug reps, supervising physicians, non-profit partners, and others
• Maintain relationships with key referral sources and engage the community, participating in company sponsored events
• Maintain up to date understanding of industry trends and developments

COMPETENCIES

• Proficiency with standard office software applications Microsoft Outlook, Office, Teams®)
• Excellent organizational, consultative, analytical, and problem-solving skills
• Ability to collaborate and communicate at all levels of an organization
• Ability to multitask and adapt to fast-paced work environment
• Takes initiative and capitalizes on all opportunities to improve department efficiency and effectiveness
• Strong interpersonal skills and ability to adjust communication style to match audience
• Ability to collaborate and communicate at all levels of an organization
• Knowledge of basic medical terminology

REQUIRED EDUCATION & EXPERIENCE

• Bachelors degree in Business Management, Healthcare Management or related field
• Minimum 5 years management experience in a healthcare setting
• Multi-site management experience
• Experience managing a P&L
• Experience working directly with physicians, nurses, and clinical staff members

IVX HEALTH BENEFITS + PERKS

• Flexible work schedule that promotes a positive work-life balance
• 401(k) program with company-match
• Comprehensive Health, Dental, and Vision Insurance plans
• Tuition Reimbursement Program
• Charitable Giving Match and Volunteer PTO Program
• Employee Referral Bonus Program
• True Patient Care IVX Health has a 3:1 patient-clinician ratio
• Transparent, Engaging, and Encouraging Leadership
• Company-Paid Life/AD&D Insurance for Full-Time Employees
• Voluntary Short-Term and Long-Term Disability Insurance