Overview

Gordon-Conwell is a multidenominational, protestant graduate school, unique with its broad array of over 1,300 students and 200 faculty and staff from 78 denominations and over 50 countries. We offer a residential model of education at South Hamilton, MA (our main campus); an urban context in Boston, MA; adult educational models in both our Charlotte, NC campus and our offerings in Jacksonville, FL; in addition to online and cohort models involving students from around the world.

Our mission is to prepare men and women for ministry at home and abroad. Rooted in the gospel and God’s Word, the seminary seeks to develop Christian leaders who are thoughtful, globally aware, spiritually mature, and ready for a broad array of ministries. While being historically orthodox and evangelical, we seek to address the issues of our times with both relevance to the culture and faithfulness to Christ and God’s truthful Word.

Position Summary

Under the supervision of the Assistant Registrar, the Registration Assistant serves as the initial contact between the Registration Office and its constituencies (students, staff, faculty, alumni, and the general public). The Registration Assistant seeks to ensure the smooth operation of the Registration Office through efficiently completing detail-oriented administrative tasks including data entry, phone and email communication, and other duties as assigned.

The Registration Assistant is a customer-service-driven person who sees every contact with students, staff, and faculty as an opportunity to add value to the services provided by the Seminary. The Registration Assistant must be local to a Gordon-Conwell campus and able to work from campus three or more days per week. This is a full-time position at 30 hours per week.

Key Responsibilities

• Communication: Handles incoming phone calls and voicemail for the Registration Department. Manages the main registration email, as well as walk-in requests on campus. Provides timely responses to all requests or forwards to the appropriate team member. Provides standard degree audits and check sheets to students or academic advisors as needed. (30%)

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  Administration: Manage the day-to-day functioning of the Registration Office through keeping office space and equipment organized, training and overseeing student workers (with Assistant Registrar), keeping digital and physical assets organized, creating documentation, and maintain the integrity and safe handling of all student files. (15%)

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  Data Entry: Process various registration related data entry including paper registration forms, pass/fail petitions, immunization records, biographical data, address changes, grades, etc... (20%)

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  Website Content: Periodically update the Registration Office content in Canvas. Post updated forms and ECDs each term. (5%)

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  Perform other duties as necessary.

Required Competencies

• Technical Knowledge: Competent in using Outlook, Word, Excel. Ability and willingness to learn to perform at an intermediate level in the SONIS database system. Experience with website content maintenance is helpful but not required.
• Customer Service: Strong customer service skills with ability to display empathy with all constituents. Commitment to a high level of confidentiality and attention to detail is required. Willingness to learn registration policies, procedures, and standard degree program requirements in order to assist students.
• Communication and Interpersonal Effectiveness: Must have excellent listening, writing, and verbal communication skills. Must demonstrate an ability to collaborate and serve in a team environment that requires collegiality and collaboration with other seminary offices. Able to maintain the highest levels of confidentiality; possess sound judgment.
• Organization and Adaptability: Able to manage time well in order to accurately perform detailed work while also serving students in their varied academic concerns.

Education and Experience

• Bachelor’s degree or commensurate experience.
• 2+ years’ experience working in an office or other administrative setting committed to confidentiality is strongly preferred.
• 2+ years’ experience in customer service is strongly preferred.
• Knowledge of Gordon-Conwell and its various academic programs is helpful.
• Special consideration for Spanish speaker.

Application Process

Please apply through Gordon-Conwell’s Career Center available here: https://www.gordonconwell.edu/employment/

Please include these documents in either Microsoft Word or PDF formats:

• A cover letter addressed to Christina Winson, Lead Associate Registrar, explaining your interest in the position.
• A formal CV that includes the names of at least three references.

No hard copy materials, please. Opportunities to interview will be made available at the search committee’s initiative. Applications will be accepted until the position is filled.