Working Title: Registration Associate, College of Continuing and Professional Education

Classification Title: Administrative Support Assistant I

Classification Salary Range: $3,338 - $4,097 per month.

The final salary is dependent upon qualifications and experience.

About the Department/Position

Under direct supervision, the Registration Associate is responsible for all front line customer service for the College of Continuing and Professional Education (CCPE). Incumbent must possess ability to work in a fast-paced work environment and provide excellent student customer support. The incumbent will provide staffing for the main College office which is open 62.5 hours per week.

Overview of Duties and Responsibilities

• Process all registrations including Open University, intersessions and special sessions, credit and noncredit extension courses and certificates, contract courses, workshops, international trainees, OSHA, OLLI, ALCP, HUX and MSQA.
• Assist with maintaining third party sponsored registration and payment process and vendor databases.
• Set-up payment installments as students register with pay plan options, assist students with drop/refund questions and assist in identifying balance discrepancies.
• Respond to student inquiries and answer front-line customer service inquiries—in-person, telephone, email and traditional mail.
• Provide general support for Registration & Student Services, attend College meetings, and other related duties as assigned.

Minimum Qualifications

• Required Education: Completion of a high school program or its equivalent.
• Required Experience: Some experience in an office environment, equivalent to one year

Knowledge, Skills, and Abilities

• Basic knowledge of applicable university infrastructure, policies, and procedures.
• Working knowledge of English grammar, spelling, and punctuation.
• Ability to use standard office equipment.
• Ability to use standard word processing and related computer software packages.
• Ability to identify and solve standard problems and refer more complex problems to appropriate staff.

Preferred Qualifications

General Information

• Satisfactory completion of a background check (including a criminal records check) is required for employment. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
• The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
• In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California
• The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption if eligible. Any candidate advanced in a currently open search process should be prepared to comply with this requirement. Questions about the CSU COVID-19 Vaccination Policy may be sent to hrm@csudh.edu.
• The CSU system offers a competitive total compensation benefits package for employees and qualifying dependents, including medical, dental, vision, retirement, and tuition assistance. It is our goal to compensate employees equitably and fairly. You can access a full description of our benefits here.

Closing Statement

California State University, Dominguez Hills, is strongly committed to achieving excellence through a diverse workforce. Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at (310) 243-3771.

California State University Dominguez Hills is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.