Job Title

Job Description

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*. Employees may request a reasonable accommodation.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

• Montana employees are currently excluded from this requirement at this time.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

We are seeking a Remote Clinical Solutions Consultant who will be responsible for providing telephone and remote clinical applications support to internal and external customers for the Philips CT product line, delivering critical remote clinical support that employs strong clinical and product knowledge, multitasking between telephone and multiple software programs, with the soft-skills to deliver a caring, efficient, and consistent customer and patient experience.

You are responsible for

• Delivering remote clinical problem solving, solutions, services training, live case support guidance where applicable, and education for CT solutions
• Providing telephone and remote clinical applications support to internal and external customers for the Philips product line
• Providing detailed documentation of case notes, product data and patient data in a timely, accurate and confidential manner
• Driving increased productivity through utilization of remote tools, technical and clinical skill, and optimized solution delivery
• Multitasking between telephone and multiple software programs, with the soft-skills to deliver a caring, efficient and consistent customer and patient experience

You are part of the Remote Clinical Support team:

• You will report to the Remote Clinical Solutions Leader.
• You will work with a highly engaged group of Remote Clinical Solutions Consultants in a cohesive and productive environment.
• Our team enjoys helping each other resolve issues for our customers and taking on projects to increase effectiveness, increase productivity, and add value to each customer interaction.

To succeed in this role, you’ll need a customer-first attitude and the following

• Current registry in good standing in the specific modality with ARRT credentials preferred.
• Minimum 2 years of current medical imaging experience on Philips products; 5 years preferred
• Must have in depth knowledge of modality imaging and anatomy.
• Associate’s degree, or equivalent certification and experience, is required; Bachelor’s degree preferred
• Highly focused on providing prompt and courteous support, enabling the highest possible customer experience
• Highly committed to improving patient care and patients’ lives
• Excellent written and oral communication skills, taking into account cultural and language differences
• Fluent in English, verbal and written, in addition to any local language
• Highly responsible and able to make decisions independently with minimal direct supervision
• Strong desire to troubleshoot issues and resolve problems is required
• Provides detailed documentation of case notes, product data and patient data in a timely, accurate and confidential manner
• Drives increased productivity through utilization of remote tools, technical and clinical skill, and optimized solution delivery
• Enjoys working in a team environment that drives positive results and team participation
• Proficient in Microsoft Office products including Outlook, Excel, Word, OneNote and OneDrive
• Prior experience in a clinical phone support environment preferred
• Prior experience with Lean Methodologies a plus
• Scheduled availability on a rotational basis to include evening hours
• Travel will be determined according to business requirements

In return, we offer you

The ability to collaborate with, learn and grow from colleagues in a purpose-driven, global organization where you can use your strengths to help drive strategic business initiatives for Philips. Additionally, we provide you a dynamic working environment in an innovative business, paired with a competitive salary, excellent benefits, and a supportive atmosphere where you can sharpen your talents with new challenges and career opportunities.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could

have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

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It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Equal Opportunity Employer/Disabled/Veteran

Philips maintains a drug-free workplace