Remote Trainer Job at Firstsource Healthcare
The primary purpose of this position is to enhance the competencies of associates by designing and conducting training programs that will boost workplace performance in alliance with Firstsource’s core values. This person would be responsible for performing training needs assessments, designing, and delivering curriculum and learning materials and for managing all phases of training interventions, including but not limited to new hire and cross training as per operational needs.
Key Accountabilities/Responsibilities:
- Train & Develop associates in accordance with Firstsource and Customer requirements/methods.
- Provide training follow through in the form of audits, side by sides and kick-start meetings.
- Develop and maintain training material, curriculum, and syllabi for employee/organizational development.
- Support the Service Quality team in developing/maintaining new training material and initiatives geared towards quality improvement.
- Stay abreast of the new trends and tools in employee development.
- Performs other work-related duties as assigned.
Desired Knowledge and Skills:
- Strong contact center background (preferably in healthcare) and a dedication to quality & improvement.
- Proven quality results and an understanding of what constitutes a quality product/interaction.
- Ability to identify opportunities for improvement in our processes & struggles with our associates.
- Excellent oral, written and presentation skills; ability to deliver positive and negative feedback effectively to a variety of audiences with sensitivity and confidentiality.
- Organized and attentive to detail.
- Familiarity with traditional and modern training methods, tools, and techniques.
Education, Experience and/or Training:
College degree or relevant experience in education, training or instructional designs preferred. Extensive knowledge in MS Office is required. Contact center experience is required.
Primary Location: United States-Remote-Remote
Job: Executive
Organization: HPHS - Onshore Support
Job Posting: Dec 28, 2022, 9:48:11 AM
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