Season: May – Septemebr
Job Title: Reservations/ Retail
Department: Kayaking
Supervisor: Kayak Program Manager

PRIMARY PURPOSE OF POSITION:

• This is a full time position up to 40 hrs per week. Workdays/ shifts may vary.
• Customer Service which includes: booking kayak tours, kayaking and surf lessons, rentals, and kid’s camps according to specifications for each activity. This includes answering phones, passing out brochures, talking with customers, and retail sales
• Operate cash register for the sales of bookings, equipment, store merchandise, etc
• Clean and maintain rental inventory including keeping daily inspections, notifying supervisor of any maintenance needs of rental equipment immediately.
• Keep reservations and watersports equipment area clean and organized this can include: vacuuming, dusting, picking up trash, etc.
• Help with promotion of tours, kayak sales and rentals as needed.
• Keep a positive attitude and enthusiasm for customer service. Willingly help customers with a variety of tasks as needed.
• Retail sales of watersports equipment and as needed

QUALIFICATIONS:

• Must have good people skills and pleasant phone manner.
• Customer service experience required, retail experience is a plus.
• Complete training session including: participating in various activities such as kayaking, surfing, parasailing, windsurfing, and sailing. Also have willingness to learn about watersports retail equipment.
• Must have basic computer skills.
• Willingness to learn about the services and products we sell (which will include attending product knowledge seminars and participating in a variety of watersports activities)
• Wear required attire: Kitty Hawk Sports T-shirt or appropriate attire (see dress code) when working inside reservations. Nametag must be worn while working. Shoes or sandals are required.
• Able to work flexible shift hours: including nights, weekends, mornings, and holidays.
• NO VACATION TIME DURING THE SUMMER MONTHES!!!
• Must be in appropriate physical condition, able to lift surfboards and kayaks, able to work indoors in a retail environment standing for long periods of time and outside during hot and humid weather.
• Must enjoy talking with the public.
• Must have dependable transportation.

BENEFITS FOR RESERVATION EMPLOYEES:

• Competitive wages, retail bonuses and incentives available
• Comprehensive training
• Watersports Package, use of most watersports equipment on days off.
• Employee Discount of 30% on retail items at Kitty Hawk Kites & Kitty Hawk Surf Company stores.
• End of the season bonus for staying through contracted period.
• Participate in all Watersports activities at little to no charge.
• Company sponsored events and socials
• Opportunity to work with great people, learning, and sharing knowledge of the OBX.