Resort Housekeeping Administrator Job at Big Sky Resort
Overview:
The Resort Housekeeping Administrator is responsible for administrative duties related to all Big Sky Resort Housekeeping departments as well as other administrative duties as assigned. This includes:
Responsibilities:
- Daily payroll entry and communication with payroll managers and Executive Housekeepers
- Leading the ordering and receiving process for the Housekeeping department by assisting the Purchasing Manager
- Email communication with Lodging team members and third party vendors
- Scheduling meetings, preparing agendas and documents[DC1]
- Monitoring guest surveys and[DC2] communicating trends
- Monitoring employee surveys and[DC3] communicating trends
- Formatting, proofreading and development of department documents, including but not limited to SOP documents, emails, and training materials
- Handling all communication within the Housekeeping Department, including welcome emails and info boards
- Maintenance of housekeeping employee records
- Inputting and tracking linen invoices on a daily basis and consolidating spreadsheets and bi-weekly invoices from accounting for timely payment
- Preparing monthly linen usage forecasts
- Track weekly Net Promoter Score (NPS) average ratings and season to date scores for monthly corporate housekeeping calls and Big Sky Resort housekeeping teams
- Completing internal Brand Standard Audits for the Lodging Division and bi-weekly reports on results
- Performing general tasks such as tracking of Big Sky Bucks, coaching and counselling forms and developing training materials
- Collaborate and contribute to housekeeping training
- Assist housekeeping operations as needed
- Proficient in Microsoft Office applications, specifically Word, Outlook, Excel and PowerPoint.
- Must have administration and computer skills
- Must be a team player, have the ability to multitask in a fast paced environment, and to adapt to the ever-changing situations and needs of the department
- Must be willing to work independently and is self-motivated
- Excellent verbal and written communication skills
- Extremely organized and detail oriented
- Exhibit a positive attitude at all times, and promote a positive, energetic workplace environment
- Passion for delivering excellent customer service
- College degree preferred
- Housekeeping experience preferred
- Working knowledge of SMS preferred
Be a part of our Full Time Year Round team and enjoy these great benefits!
- FREE Golf Pass and Ski Pass for you, your spouse and dependents and discounted passes for friends and family
- FREE Basecamp activities including zip line courses and discounted passes for spouse and dependents
- Steep discounts on Lodging rates for accommodation for friends and family (blackout dates apply)
- 25%-50% off Food and Beverage Outlets
- 20%-30% off Retail at all outlets with additional gear and sponsor discounts
- 401k and Health benefits
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